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Jira invitation not being delivered

Judith Eguía July 2, 2020

Hello!


I was wondering if you could assist me. We manage a service desk within Jira but when we send the invitation to some clients, they do nor receive it (via email), and seems there is no issue with their firewall and have searched on their entire emails.
I was reading on other inquiries made that they might be blocked, could this be our case?

Best regards,

Judith Eguia

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 3, 2020

Hello Judith,

Welcome to Atlassian Community!

Checking on our tools, I found that there were bounces on 67 different email addresses from your domain.

I removed those bounces and they should receive the notifications now.

If the emails are not from the same domain as your email, then the only way for us to check is if you share it with us here. Since Community is public, we understand if you don't share this information here. If that's the case, you can ask your site administrator to create a ticket on support.atlassian.com/contact, so it will be restricted and you can share the affected email addresses.

Regards,
Angélica

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