How to handle G Suite user rename for those that login to Jira via their Google Account?

Question

Some of our users login to their Jira accounts via their G Suite accounts as opposed to with a Jira specific set of credentials. Due to an unrelated initiative some of our users' G Suite usernames are being updated to reflect naming conventions used by our parent University.

As such what are the recommended steps for updating the respective Jira accounts such that the users can continue to login using their G Suite account albeit under the new username? In particular we are trying to avoid any data/access loss or the end user have to do something like manually create a new Jira account against the new username and then somehow merge that with the previous account.

Andy Heinzer · Answer

Hi William,

I understand that you have concerns in regards to user account changes in G Suite and how that is reflected Atlassian Cloud products like Jira.

Provided that your Cloud site has followed the steps in Connect to G Suite, and the changes to these accounts are just the usernames, then the Atlassian Cloud will sync these changes from G Suite every 4 hours. This is also mentioned in Manage G Suite users and settings.

The end users shouldn't have to do anything differently.  Although if G Suite is not connected, then when changes happen to those accounts Jira Cloud doesn't know anything about those changes yet.  In that situation, I would expect that Jira could create a new account for that user instead of just renaming their existing account.

I hope this helps.

Andy