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How to get SSO Working with Azure on Customer Portal

Steve Drake
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September 28, 2023

We are setting up SSO to sign in our users to the customer portal. Currently the way we have it setup:

Using IDP-Initiated Flow to SSO users in Azure into Atlassian Cloud. We have run a test within Azure for this SSO configuration and it works, but when we have our users go to https://[organization].atlassian.net/servicedesk/customer/portals it makes them type in their email before it goes through the SSO process. On first time use, it also makes them go through the Microsoft Sign in process and MFA as well (Which this may just be how it is). 

We have gone through the following document to confirm all the settings are set correctly: Enable single sign-on for an enterprise application - Microsoft Entra | Microsoft Learn

Does anyone have an idea on why the customer portal still pops up to type in an email address?

Thanks!Capture.PNG

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1 vote
AJohnston October 6, 2023

There's no automatic forwarding without user interaction at this moment. There's a feature request open for it though: https://jira.atlassian.com/browse/ACCESS-1609

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Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 5, 2023

Hello @Steve Drake ,

Welcome to the Atlassian Community!

Regarding how to set up Atlassian Access - SAML SSO and Azure, here is the official documentation from our side and from MS side:

Regards,

Thanks!

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