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Didn't receive verification email after change to new email

Anisa Lera April 9, 2020



Happend the same to me with my coworker which I manage, I wanted to change her email to a new one but the verification email doesn't arrive to her. 

Could you please help me with this issue? 

Would really appreciate it, 

Best regards

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2020

Hello Anisa,

Welcome to Atlassian Community!

I searched for blocks and bounces related to your email domain and found bounces for 10 different addresses:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 - gsmtp

Please, follow the steps to change the email address again and check if she will receive the verification email.


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