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Account Deactivated while signing up for Jira

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July 23, 2023

We got locked out of our company's admin account all of a sudden. Things we did:
- Changed the email address associated with the account to a new email address

- Then we tried to sign up for Jira which for no reason deactivated our account and sent us an email stating they need ID proof! What!

- Why would you deactivate a perfectly normal account, which has sensitive information of our company? And why did the sign up for Jira trigger this event!

- We need resolution as it is hurting our business. Can someone look into this ASAP?



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Ste Wright
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 30, 2023

Hi @omkard592 

Best to contact for this one!


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