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New feature that will make Answerin' easier

Bridget Community Manager Mar 05, 2020

To get all the details, check out our Community release notes for March 4, 2020. 

Hello, Atlassian Authors! I wanted to give you a special heads up about a new feature that will help question askers to write better questions and will help you to give more accurate answers :) .

New: Now, when a member asks a question from our global form, the community will pre-fill the products associated with the Atlassian account.

Screen Shot 2020-03-05 at 1.54.01 PM.png

If question askers choose to make their settings public, Answerers (you!) will also be able to see the deployment type and permissions level in the right-hand sidebar. This should be extremely useful information for Answerers, and hopefully will cut down on the time it takes to deliver that perfect answer!
Screen Shot 2020-03-04 at 2.46.41 PM.png

Our first version of this will apply to questions only, and to the global form only. Add any feedback you might have on the release notes post, and be sure to tell us if you find this new experience to be useful or if there's any improvements you'd like to see!

 

5 comments

This is great! Thanks for sharing, Bridget! We'll know what the asker has from the get-go, even if they reach out about a different product. 

Like Bridget likes this
Bridget Community Manager Mar 09, 2020

Exactly @Stef ! Should cut down on some of the back n forth for you :) 

@Bridget a little related question - does a contributor (like me) need any special privileges to add tags to existing questions?
I'm trying to add tags, but when I hit "Add" it just disappears and the tag doesn't get added without any error or message.

Kevan Lin Atlassian Team Mar 27, 2020

@Radek Antoniuk can you provide a screenshot of what you're seeing? Which page are you trying to add a tag to?

@Kevan Lin for instance this one:
https://community.atlassian.com/t5/Bitbucket-questions/bitbucket-pipeline-validator-not-working-properly/qaq-p/695994

I can see only "validator" tag on the top right section. I try to add "bitbucket-pipelines", hit the "add" button but nothing happens.

Like Kevan Lin likes this
Kevan Lin Atlassian Team Mar 30, 2020

Thank you for letting me know which page specfically you were having issues with. I've reported this to our team. Thank you.

Like Radek Antoniuk likes this

Thank you, This is great.

But what happens if one user is member of multiple instances of Jira or other products?

They get a really long list (as I did). I just counted 62 products in my long list.

The list includes all instances I administer as well as the instances I have access to.

This is a great feature. I saw it and use today :)

While I really like this feature to get more context of the person asking the question, it only simplifies this process for cloud customers and not for server/DC customers.

I think you could fine tune it - do a grouping like:

Select the product you have a question about

  • Cloud products (with an expandable/collapsible list)
    • Jira (abc.atlassian.net)
    • Jira (def.atlassian.net)
    • Confluence (abc.atlassian.net)
    • ...
  • On premise products
    • Server/DC?
    • Jira/Confluence/...

Just my 2 cents..

Cheers,
Matthias.

Mirek Community Leader Apr 17, 2020

I think that all offerings should have a unique service number and instead of choosing the service number should be in a place that everyone can simply copy it (it should be the same place for all!) and copy this in a field. After that it should automatically detect which offering it it and fill all the information for the user to avoid mistakes.

Like Matthias Gaiser _K15t_ likes this

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