Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,414,053
Community Members
 
Community Events
170
Community Groups

Can someone help us how to automate IL Tool (Service now) with jira and confluence.

Can someone help us how to automate IL Tool (Service now) with jira and confluence.

Currently we are managing user id creation via internal directory, SSO enabled how to automate using this tool for id creation.

We are hosting jira and confluence Datacenter

ILM Brief

Clear Skye(Company which support Identity Lifecycle Management) is Servicenow Scoped Application(SaaS). Clear Skye is a complete Identity and Access Governance (IAG) solution built on the ServiceNow platform. It provides employee lifecycle automation and access requests to employee/consultant. Its complete automation workflow to manage user creation and granting access to users.

 

we have configured Identity Provider as Active Directory for ILM. In general, ILM request in Servicenow will automatically grant access to user for different application security groups which are configured in AD

2 comments

We used our own back office system and tried to automate creation of users, but the users API for JIRA Service Desk is quite buggy for a prolonged period (see elsewhere on this site). We didn't try it on JIRA Core after that become apparent and switched for Confluence to Discourse.

Maybe someone nonetheless has a positive experience. We only have limited resources to spend on integration.

Hi, we have ServiceNow and we use this for user access request forms and for asset management. User access requests are entered in ServiceNow but actual deployment is done using our Quantum system that generates the user-id's using a SCIM interface that was written by our Atlassian server based applications. 

For the rest we use access to ServiceNow using iFrames to displays SNOW content. This is programmed in small scripts so that we can show several fields from ServiceNow in one small Confluence panel with iFrame HTML code.

The software is very specific for our company and sharing is not really possible. The way of thinking is probably something you can implement as well.

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events