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How to find questions to answer

So you want to answer questions on the Atlassian Community. (Thank you!) How do you find questions to answer?  In fact there are lots of different ways, and this article will run through a few of them. If you have any other methods, drop them in the comments.

I want to find all the questions!

If you want a firehose of all possible questions on the community, go to this link. You’ll get a feed of all questions without answers, sorted by recency.  That’s about 150 questions per day!

Okay maybe not all the questions.

Would you rather see questions only about a particular product? Say, one that you happen to know something about? First, navigate to the collection for that product by clicking the product name in our directory

From there you can click “Questions” and then check “Unanswered.” It will look something like this:

           Screen Shot 2020-12-22 at 3.54.26 PM.png

 

I like that, but can the questions just magically appear in email?

They sure can! While you’re on the collection homepage, try clicking “Watch” in the right-hand sidebar. You can choose to watch the questions for a particular collection. Then you will be emailed as they come in.

                              Screen Shot 2020-12-22 at 11.52.21 AM.png

(Note: You can change this so you are notified in a daily or weekly digest, as opposed to instantly. Click your avatar > Manage settings > Notifications > Settings.)

 

What about magically appearing over Slack?

You might have noticed you have the option to grab an RSS feed from the Watch page too.  Here is how you can easily add that RSS feed to Slack.  

Advanced tip: you can grab an RSS feed for a filtered search in the sidebar of the search results page. Check out an example here.

 

What about cloud or server?

Some products have dedicated cloud collections, but most don’t (for now). In the meantime, try personalizing your homepage feed. This feature lets you specify exactly what kind of content you want to see on the homepage. Do you only want to see questions with no replies, tagged server, that are in the Jira Service Management collection? You can! 

                    Screen Shot 2020-12-22 at 3.57.38 PM.png

Not only that, you can select multiple products and content types. Just go to community.atlassian.com to set up your homepage feed. The community will remember your preferences once you set them. You can click "Reset" to restore the defaults at any time.

Thanks again for answering questions! I hope this helps. :) 

32 comments

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Kat Warner
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Dec 22, 2020

It's great to have all of this summarised in one place. Thanks @Monique vdB 

Like # people like this
Deleted user Dec 22, 2020

@Monique vdB  really very interesting rss feed with slack ... thanks !

Like # people like this
Soumyadeep Mandal
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 22, 2020

Hi @Monique vdB ,

Thanks for sharing these all-in-one resources!

It will really gonna help all the community leaders and members!

Like # people like this
Sudarshan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 23, 2020

Thank you @Monique vdB  Great help

Like # people like this
Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 23, 2020

This is really useful information, all in one place.

Very helpful for all Atlassian Answerers!

Thanks for sharing @Monique vdB !

Like # people like this
Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 26, 2020 • edited

No better way to summarize it @Monique vdB , you covered all the ways to provide help within the community! 👏🏽

Like # people like this
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 01, 2021

Great post.  Should have something like this as part of onboarding into the community.  

Like # people like this
Liam Green
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 04, 2021

This should be the Community homepage!  In all seriousness, it's great having this little run down for people.

Like # people like this
Fabienne Gerhard
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 05, 2021

Thanks for getting this all summed up in one great article!

Monika Rani
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 06, 2021

Thanks for summed up all the things in one article. Thanks again for sharing

Alexander Pappert
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 08, 2021

150 questions per day, thats a lot

Sri Kumar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 07, 2021

Thanks for the tip @Monique vdB 🙂

Thanks for the info

Suvradip Paul
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jul 01, 2021

Thanks for this summarised view @Monique vdB . It's helpful.

Like Monique vdB likes this
Paloma Fondon Araujo
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Aug 08, 2021

Thanks for the summary @Monique vdB , very good article!!!

Thank you Monique! Quite helpful!

Hi, 

 

Thank you for all this info. 

Very helpful!

Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 23, 2021

Thanks for the tips!

Kristin Lyons
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 30, 2021

Definitely going to use this to increase my chances of being a community leader in 2022 :D

Like Monique vdB likes this
Jason Dai
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 22, 2022

Thanks for the great tips, really helpful! 

Like Monique vdB likes this
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 20, 2022

This is great! Thanks for the helpful insight.

Thank you for the helpful information.

Bharathi
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Aug 04, 2022

This is great! Thanks for this info! :)

vikram
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Aug 17, 2022

Thanks for the great info, really useful for experience and newbies 

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