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Missing MX records for em.atlassian.com

Prem Chudzinski _extensi_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 04, 2017

Mails from community-do-not-reply@em.atlassian.com are being rejected by some providers as MX records are missing for em.atlassian.com

For example namecheap.com

User: remote
Domain:
Sender: community-do-not-reply@em.atlassian.com
Sent Time: May 2, 2017 10:55:22 PM
Sender Host: smtp.lithium.com
Sender IP: 208.74.204.5
Authentication: unauthorized
Spam Score: 0
Recipient: XZY
Delivery User: XYZ
Delivery Domain: XYZ
Delivered To:
Router: reject
Transport: *rejected*
Out Time: May 2, 2017 10:55:22 PM
ID: 1d5epw-000Afx-Bp
Delivery Host: smtp.lithium.com
Delivery IP: 208.74.204.5
Size: 0 bytes
Result: Sender verify failed

https://toolbox.googleapps.com/apps/dig/#MX/

for atlassian.com MX records are ok
id 42889
opcode QUERY
rcode NOERROR
flags QR RD RA
;QUESTION
atlassian.com. IN MX
;ANSWER
atlassian.com. 299 IN MX 10 mxa-001d9801.gslb.pphosted.com.
atlassian.com. 299 IN MX 10 mxb-001d9801.gslb.pphosted.com.
;AUTHORITY
;ADDITIONAL

for em.atlassian.com the MX records are empty
id 23501
opcode QUERY
rcode NOERROR
flags QR RD RA
;QUESTION
em.atlassian.com. IN MX
;ANSWER
;AUTHORITY
atlassian.com. 736 IN SOA ns10.dnsmadeeasy.com. dns.dnsmadeeasy.com. 2009013822 43200 3600 1209600 1200
;ADDITIONAL

 

 

Expected Result
send mailing from community-do-not-reply@atlassian.com

5 comments

Prem Chudzinski _extensi_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 04, 2017

Furthermore, an A record is missing as well

Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
May 04, 2017

Thanks! We think this is part of what is underlying the email delivery issues some users have been experiencing and are working with our DNS team to try and resolve.

Thanks for the detailed information, this is very helpful!

Prem Chudzinski _extensi_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 08, 2017

Not sure if this is already fixed, but i have found messages from May 13 in my spam filter still referring to missing DNS entries. So i had to add Atlassian email address to the whitelist..

Prem Chudzinski _extensi_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 22, 2017

Nope

Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
May 22, 2017

There is a cluster of issues that we believe are affecting email delivery.  I should be getting more information today; I don't know the details yet.  

Prem Chudzinski _extensi_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 26, 2017

OK the issue has been resolved by adding the "A record".

I'm able to recieve community emails again on namecheap.com hosting.

 

Thx

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