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User management for cloud admins just got easier

Banner.pngWhat's changing?

To greatly improve ease of use for admins managing multiple products in their organization for Atlassian Cloud sites, we're excited to introduce centralized user management via our admin hub. For phase one, all new customers across all plans – Free, Standard, Premium, and Enterprise – will see a change to admin page designs and access these pages from a new location in Atlassian admin hub. The change will affect the:

  • User list page
  • User details page
  • Groups page
  • Product access page

Later, in phase two, we'll make these changes available to all existing customers.

Initially, this new experience will only be available for Jira Software, Jira Service Management, Jira Core, Confluence, Opsgenie and Statuspage cloud products. It will not include Bitbucket or Trello. is the center of your cloud admin world. It's the one location where you manage your Atlassian Cloud places, products, and people. When you need to manage users and their access, find and add services, apply security policies, or check usage and billing, then visit your admin hub – it's all there!


Why is Atlassian doing this?

We're making the administration of Atlassian Cloud products better and starting to centralize user management across all our products.

We want your admin hub experience to be:

  • Simple - it’s hard enough to manage all your users across all your systems, we want to make sure it’s simple for Atlassian products.
  • Fast - you'll easily be able to find the tasks you need, and perform them lightning fast.
  • Scalable - whether it’s 10 or 10,000 users you’re managing, we want the admin hub experience to work for you.
  • Expandable - you'll be able to add products as you need them, without having to learn a whole new admin interface.


The new user list page

The new user list will contain all your users across all the Atlassian products connected to your organization. Compared with the previous design, we've summarized information about your users (such as the number of active users and admins), made it easier to use filters, and simplified the user status.

User list.png

A simpler user details page

The details page for each user provides richer information about their account. We've made it easier to identify which user you’re looking at and clearly see which products they have access to across all the products connected to your organization.

User details.png


Simplified invitations

We made some changes to simplify the invitation page too and allowed you to select any role you like for any product in your organization.

Invite drawer.png


The new group list page

The new design for the group list page provides more information on each group, such as a members count and a list of products the groups grants access to.

Group list.png


A richer group details page

The group details page will now show more information on which products the group grants access to, as well as the product access roles assigned to users. You can also perform more actions here, such as adding and removing product access for the group and updating your group members.

Group details.png


Simpler product access

The previous product access screen was getting too hard to use, so we’ve simplified it and aligned it to the group pages! You now have a clear list of products, and you can add new products if you need. On the new product details page, you can see which groups are used within the product, alter those groups, and launch quick filters in the user list. This new design also removes the complexity and distraction of other product setups.

Product details.png


What do I need to do?

You don't need to do anything! These changes will happen in the background, with no interruption to service.


When will this happen?

New customers who signup after January 18th 2021 will start seeing these changes, and existing customers will start seeing changes from June 2021 onwards.


Tell us what you think

We'd love to get feedback about these changes. Influence the future of Atlassian Cloud by using the Give feedback link in the admin area of your site!


Update - 2021/12/17

There's now a related blog post on the change to admin roles.


New View is really looking Great.

I like users page list first.

where i can see total number of users , active , admin users.

Thanks for the improvements 

Like # people like this

It looks much more clearer, thanks :)

Like Kieren likes this

Hi @Kieren ,

This looks really great! Nice article. Thanks for sharing!



Like # people like this

Simply Love it...

Like # people like this

Hi @Kieren 

 Great Article, many thank for sharing with us


Like # people like this
Daniel Ebers Community Leader Jan 13, 2021

Hi @Kieren

just a short question for better understanding.

Is the change described in this article corresponding (^=identical) with the update in Roadmap?

I am referring specifically to this one:

If it should not be the case, is there some documentation available as to the mentioned "Multi-instance enterprise environments" update from Roadmap?

Thanks a lot in advance!


Like # people like this
Kieren Atlassian Team Jan 13, 2021

Hi @Daniel Ebers

Good question! No, the User Management change is not related. This roadmap item relates to the release of the Enterprise Plan for products (e.g.

But, the User Management change will help make the administration of multi-instance products much easier :)



Like Daniel Ebers likes this

Will this change impact/affect Bitbucket Cloud user management? The Bitbucket Cloud user management is very painful to use and almost entirely segregated from the rest of Atlassian Cloud except for the user object. 

Like # people like this

Great to see, user management across products has been a pain, hopefully will apply to Bitbucket as well.

Like # people like this

it would be great if they could work in Group Administrator as a role at the same time!


Will this change include Bitbucket Cloud user management?


Like # people like this

Anything that saves me clicks is a win! Looking great. 

Hi @Kieren 


We have a diff use case not sure if this was considered.


We have 4K+ users within Atlassian Org spread across 10+ sites. However these sites are not part of the org, and just share the SSO feature of the org.


So my question is will the site admins of their respective site loose ability of managing their users, and now all 4k+ users will have to be managed by the one site who is having org admins.

Like # people like this
Jimmy Seddon Community Leader Jan 15, 2021

Thanks @Kieren!  I love the looks of these changes and can't wait to see them live!

Typical Atlassian, the site is still incredibly confusing. The "instructions" are meaningless. 

"Org Admin" is not a selectable status anywhere that is obvious. The instructions are pretty clear that people without it will lose access, but gives no guidance whatsoever on how to add that status.

There is a button in the email "Add org admins", which is the only apparent way to add an org admin. I suppose you think I should keep this email forever, in case I ever need to add another org admin?

Really, I think your designers are the ones who couldn't hack it at Google (which are the ones who couldn't hack it at Microsoft, which are the ones who couldn't hack it at Apple).

I find myself dreading every time I have to do something on your site. If you want to improve things, start with a clean slate, design what the interactions would be if they made sense in a vacuum (with no Jira baggage), and implement that. Backwards compatibility with crap is still crap.

Like # people like this
Jimmy Seddon Community Leader Jan 15, 2021

Actually @Bill Evans I would disagree with you.  It "used to be" much harder to find the location to add Org Admins.  But Atlassian has made it much easier.

From the main organization page, you select the "Settings" option from the top navigation, then "Administrators" in the left hand menu on the next page.

This is how you add organization administrators.


Like # people like this

Good News! No complaints, delays in Onboarding users, and providing day-to-day privilege access. 

Thanks for sharing the article.

Srikanth Ganipisetty

Can we opt out of this? We don't want users across multiple products to be consolidated. 

Like Mark Thompson likes this

Will this feature be extended to provide the ability to manage individual user access to third-party apps?

Like # people like this
Dave Liao Community Leader Jan 15, 2021

@Kieren - is it possible to opt-in to the new user management experience earlier?

Like # people like this

New View is really looking great.

Dear Atlassian team, you are AWESOME!

I like it, but for some reason my Bitbucket account is still separate and there's no obvious way that I can see to move it under the org.

Like # people like this

@Marakai I've got the same problem. Hope new access control method resolve this.

Like # people like this

Great, so what's the current intended way of using Confluence/Jira with a managed company account, and at the same time using Bitbucket Cloud with a personal account?

The goal is to integrate all three services together, allow my team members to keep using their personal account with BitBucket and the managed account with Confluence/Jira, without having to switch between the two accounts all the time.

Like # people like this


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