You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Many customers have asked for a new role to allow them more flexibility when delegating administrative permissions to manage users. To address this, we're excited to introduce the user access admin role to admin.atlassian.com. It will replace two of our current roles – trusted user and site admin.
The following example shows an organization (Acme), with one site (acme.atlassian.net) and two products: Confluence and Jira Software. The User access admin role has been applied to a user for Confluence only (but it can be applied to any product if you like). A deeper explanation of the user access admin role is below, read on!
This example illustrates the existing and new admin roles for an organization with one site and two products. You can set the user access admin role for all products if you like.
All customers across all plans – Free, Standard, Premium, and Enterprise – will be able to use this new role to delegate user management for admins to specific products.
Existing organization admins (org admins) will have the choice to set their current trusted users and site admins to:
the current org admin role
the new user access admin role for their existing products
additionally, their product access can be chosen for existing products
no admin role
When we move an organization to the new admin experience, we’ll send an email to all the affect Org and Site admins, letting them know what has changed and which users have been moved to the User access admin role.
Before the move, org admins can minimise any impact to their trusted user and site admin users by changing them to org admin or basic user roles earlier. This isn’t necessary to do upfront, but it can help to make your migration more seamless for these users.
With the latest changes to admin.atlassian.com, we’re in a better position to build more delegated admin roles, address a lot of our customer feedback, as well as help scale administration for our larger customers.
The biggest piece of customer feedback we get around our admin roles, is how trusted user and site admin roles force users to be granted access to product content – and are therefore paid for/billable – even if they may not use those products. With the new user access admin role, these users don’t need to be granted access to the product content – and won’t be counted as a billable user.
There are three ways to add a user access admin.
You can add the user access admin role to a group for one or multiple products, then add users into that group. This will also work for groups synced via SCIM.
You can add a user access admin role to an existing user, in the same way you would add any product access to them via the user details screen.
You can invite a user access admin in the same way as inviting any other user.
Note: For those with keen eyes... Bitbucket will not be available as part of this update, we’re working on this as a future release.
We’re aiming to start rolling out the user admin role around
mid-late 2022 and this will continue through to the start of 2023 mid 2023 and this will continue through to the end of 2023 (we've had some delays). About a month before we start to migrate an organization, we’ll send an email to the org admins outlining the migration plan.
1. Updated the role name from User Admin to User Access Admin
2. Updated the table of abilities for the User Access Admin
3. Clarified the 'What do I need to do' section
4. Updated the 'What user access admin role can do' section