Community resources
Community resources
Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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How can I restrict the comment for the reporter when the ticket resolved without using automation? this property block all comment jira.permission.comment.user.denied.
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How to fix the error uploading attachent some of our forms are unable to upload attachments. However, based on our checking, we are able to upload attachments in other request types or forms
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Although all jobs in Jenkins are running, the work on the Jira Service Management side is not progressing. What could be the reason?
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Im looking for white papers on how to integrate Jira service management (help desk) into Azure AD?
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I have "Countries" field that I want to fill based on the reporters group, either when work item is created or the value for reporter has changed and I have to do it with ScriptRunner due to the amou...
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Hello. I went to make updates and noticed the Premium wording. Does this mean I cannot make any updates until I get premium? Thank you.
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Working on an integration with Zabbix 7 LTS so it can create tickets in JSM via the API when certain alerts are triggered. I am using the included JSM media type in Zabbix. Currently the Zabbix trig...
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En nuestro sitio Jira Service Management (plan Free) de Jira Cloud, un miembro del equipo eliminó tickets por error. Quiero confirmar si realmente fueron eliminados o si hay forma de revisarlos en ...
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Introduction Migrating from a legacy ITSM platform to Jira Service Management (JSM) is more than a technical upgrade, it's a strategic shift toward agility, collaboration, and cost-efficiency. Whet...
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Hallo Möchte gerne aus allen TAsks meines Projektes verschieden Reports/Berichte mit grafischer Darstellung erstellen. Analog zu der Grafik zum ISMS-Board. Leider geht es nicht mit dem Report-Tool v...
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Hi there, is it possible to add a new tab to the sidebar, which directly navigates to the Organizations? Now we have to go to Customers first. Our structure is more based around Organizations and les...
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Hello, I would like to kindly ask for a more detailed explanation of what exactly will be affected in my Jira Service Management project with the upcoming changes moving features from the Standard t...
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Hello Team, We have a requirement to add a group as Request Participants in Jira Service Management. The expected behavior is: Whenever a ticket is created with a specific group selected, all me...
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What are the recommendations for the following scenario? An after-sales support team uses a JSM project to handle support cases submitted by customers. Often, the team needs to gather additional inf...
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Hi, community! Please help me find answer to two of these questions: 1. Is it possible for the project customer organization members not to receive all the notifications when a new ticket i...
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Hi, We are running Jira Service Management in a cluster of two VMs with a PostgreSQL database in the production and acceptance (AQ) environments. We would like to perform a refresh of the acceptance...
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I have Zabbix with Ops genie. When a node is down, it raises P2 alert. I want to make an alert policy that triggers P1 alert if multiple nodes down P2 comes at the same time. Maybe with in 5 mins or ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- zabbix
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Hi, I'm a bit puzzled. I followed this guide https://confluence.atlassian.com/cloudkb/configure-saml-single-sign-on-for-portal-only-customers-with-entra-id-formerly-known-as-azure-ad-1541081409...
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Hi, Since old services are deprecated, I'm getting issues while using the new ones. Firstly, the old ones used to give me total no. of records fetched through maxresult & startAt parameters. T...
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Gadget or filter to view subtasks assigned to another user where I am the assignee on the story Jira
I am trying to determine if there is a way in which I can include a gadget or filter onto my dashboard so that I can view all subtasks that are listed under each of story where I am the assignee. The...
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I have to open the opsgenie app on my iphone 12 and manually refersh the app in order to receive alerts from our opsgenie server. I have reinstalled teh app on my phone, checked nottification ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, I’m running into a problem deleting a work type in a JWM team-managed project. When I try to delete the work type, Jira blocks me with the message: “You can’t delete this work type because ...
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Customer with active JSM account is redirected to Jira when logging in. He does not have nor should have access to Jira, I only want him to see tickets he created, but he is effectivly locked out bec...
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Creating and editing workflows in the new editor is a lot more visually cohesive than the old editor, however it seems to lack some functionality from the old editor. For some of our workflow transit...
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Hello team, I am trying to create a, automation to set the "organizations" field when not set. When ticket is resolved, if orgnization is empty a, I want to get the first orgnaisation the submitter...
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