Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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UPDATE: We've wrapped up our Ask Me Anything for Automation and Playbooks! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like t...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Why is my hotel losing visibility in AI-generated search results even though my traditional SEO rank
So I’m kinda freaking out a bit and hoping someone here has dealt with this. My hotel’s regular SEO is still rock solid — like, we’re ranking exactly where we always do — but for some reason we...
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Hello, we had multiple canned responses in our JIRA Service Management. Everything is gone now. I try to create new one, it is possible (it wasn´t yesterday), but the old canned respo...
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I’d like to use an old key that I already deleted, because the first one was created using the wrong template, and I want to create a new one.
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I have a requirement. When I receive an email in the Jira Inbox from "test@mail.com" with the subject containing the string : test successful for {ABC12345678} body contains : test succes...
- Question
- automation
- cloud
- jemh
- jira
- +4 more tags...
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I made API calls for Alert endpoint and observed something. When we make LIST call for listing alerts, in the response I observed entity and description fields are not available. We need to make GET ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We are a healthcare organization who tracks PHI in our Jira Issues - but needs to hide it from Jira Agents unless they need to view the information to do their work. We are looking for a solution th...
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My situation is almost identical to this other member's situation here (and copied below): https://community.atlassian.com/forums/Jira-questions/All-pages-under-https-id-atlassian-com-manage-pro...
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Necesito saber como hacer para que a mis clientes les llegue la encuesta de satisfacción CSAT, ya que esta habilitada la misma, pero no llega en ningún caso. Probe realizar una automatización que ...
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We’ve observed an issue with the Jira Service Management (JSM) widget on Microsoft-based and SharePoint-based products. Previously, the JSM widget was working as expected for users who embedded it ...
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We are working to set up automations to notify specific parties of tickets that have been open and stagnant for 90 and 180 days. I created the automations to the best of my knowledge but we hav...
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We have our JIRA Help Desk setup and the Summary page has several useless stats listed for us. We are trying to find a way to customize what we see. i.e. SLAs and violations, ticket statu...
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I'm switching from Zendesk. In Zendesk we have email addresses for support eg projectsupport@ourdomain.com. The customer emails it and it creates a ticket. I can see that Atlassian does this but can'...
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Hi! When a customer replies to a closed request, we have a follow-up ticket created that links the two together. The original request remains closed. Our automation successfully creates and lin...
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Hi, I want to implement a new SLA "Lead Time", measuring from creation to closure, for all types of JSM tickets. I am pretty sure that, once configured, the SLA was calculated automatically for all...
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I'm looking to setup our Jira Service Management system to utilize and notify the on-call schedule. I have the On-Call schedule configured with a team and rotation. I have also configured the Ale...
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Hello, I'm using Jira Service Management Cloud and have a question regarding form translations in request types. Current Setup: I have configured translations for all form field...
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Looking for a comprehensive list of features that Refined Advanced offers over current JSM native portals. Tough to find this information anywhere that compares the two. We're currently usin...
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Hello, I'm not getting receiving the verification emails from Atlassian, as such I am unable to access my dashboard. I'd appreciate if this was looked into and if my email address was removed ...
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I want to automate updating Asset fields when another field is changed. For example, when a version like "sqlserver-ee 15.00.4073.23.v1" is imported or entered in the Version field, I’d like the Data...
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Hi! I am a new starter with Psychiatry UK (employed) Please may a kind person send me a link to request hardware/equipment? I need stuff like wireless mouse etc I was directed t...
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Hi! We try to customize our satisfaction email after the resolution, its possible? Because we try to find it in the proyect settings -> customer satisfaction but it's only availeble to on ...
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Is there any way to apply format requirements to fields within a request/issue/ticket so that only certain values are accepted, similar to the "Must match regex pattern" on the form fields.
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i need to get my learn smart password re set. i have been unable to password reset. as states my email is incorrect. a collegue told me to log a ticket on jira and i have no clue how. ...
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I have just been building a rule in Automation and notice some of the actions allow you to create things or integrate with Microsoft Azure Devops. Is there any documentation on what you can actually ...
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Requirement: Use JSM automation to create an alert once incident/workitem is created. I am trying to create an automation to create alert once an incident/workitem is created in JSM. I am able to ...
Related collections
Atlassian Community Events
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| Subject | Author | Posted |
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| yesterday | ||
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |