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Community resources
Jira Service Management
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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What is the best reporting tool that will produce very good Dashboards that provide the following 1. Detailed widgets for Incident, Request, Problem and Change various reports around SLA, Brea...
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Hello, I nedd to add approvers to an approval step on a Team-Managed project. The customfield Approvals isn't available on Modify Ticket Action Step. Therefore, I try to add accountId with t...
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When someone makes a status update on a ticket and I have the Jira tab opened in my browser, I do not receive notifications (via email nor through the Jira browser app). I understand that email noti...
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I'm trying to find a solution. To find all users, which have been not active for a period or not at all active. I can see the UI have been change. So i had to find the customer, with this help =>...
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Hello everyone! The automation generates a report on laptops by stock, sending it to email as an HTML table. I need to sort it by start date. But the start date is an object in a different asset&nbs...
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Heya, Maybe I can't find the setting itself but I am having trouble preparing translations for our help-desk portal. Below I have an image of our English portal as viewed by an account in Dutch. Any...
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Heya, I have been struggling to find a solution to mobile view of the helpdesk portal. When the portal opens now it does not scale well and the Rovo agent blocks the full view of the portal. ...
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Heya, I have a question about which agent is best to use? Currently the support page gets cluttered quickly with the pop-up, but the virtual agent seems to have far inferior results to the Rovo agent...
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Groups will not get email notification, but whenever Assignee Groups field assigned to any groups, the users should get notified about the ticket. which is the better option or I need suggestions.
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On the Jira "Board" view, I get an error message when I try to move the column for Done to the extreme right end of the pipeline. The error message is as follows: Something's gone wrong An error ...
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Hi all, In Jira Cloud, it is possible to reply to a ticket via email. If I write an internal comment using an @mention and the recipient replies via email, the reply to the internal comment is treat...
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In project settings, under request types before it was Incident, Service Request, Change, Post-Incident Review, Problem, Task, Don't know what I did, suddenly it is showing Incidents, service r...
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Hi Team, Where do i get the RPM of nagios-opsgenier-* .rpm for a linux server as i am building a new nagios server for short term? Getting access denied when i tried to access below link: ht...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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**Subject/Title:** How to configure escalation from L1 to L2 with fresh SLA restart, same OPEN status, and lock L1 from editing after escalation (JSM) **Body:** Hi Atlassian Community, I'm workin...
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I have never requested for a workspace to be created in my name. I dont know why I received this email saying that I am now the admin to my workspace.
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whenever creating tickets, I used to assign groups to the Assignee group field, it is working, but the main thing is, assignee field also automatically selecting the users which are sometimes not the...
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Hi, I have an automation that fills out a form with request information to format it into a downloadable document. And I do this through an automation. I'm running into this issue in that, a...
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Hi, I am looking for a connector with SugarCrM and JIRA ITSM Management. As somebody somewhere ever seen that ? Regard's Stéphane
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Since two days we have a problem with statuses endpoint . It returns multiple duplicates for issue status. right now I can see over 25000 rows for one issue...
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Hello all, Our company needs to insert an NDA acknowledgment step into the workflow of adding customer accounts to our Servicedesk. I'm wondering if adding a custom checkbox to the Set password for...
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Whenever I see examples I see that the space between the knowledge base titles and the content is much smaller. I don't know if this is something that happened in the past but I have no idea how to r...
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Hi, is it possible to customize fields that are shown for customer in help center for the tickets customer has created? I'm mainly looking to add "assignee" field there, so that customer would know t...
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[Two separate questions] 1) Bulk export attachments from JSM without opening issues | 2) Bulk upload
I'm working with Jira Service Management + Assets (Insight) on Data Center. I have two separate, unrelated questions — any help with either one would be appreciated! Question 1: Bulk export attachm...
- Question
- jira-service-management
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How can I edit multiple ticket as a Service team agent? I just need to add participant in multiple tickets Is this possible in space queue? not in filter.
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Hi everyone, I’m trying to optimize our Jira workflows to reduce manual updates and improve team efficiency. Has anyone successfully implemented automation rules for ticket transitions, notificatio...
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| Subject | Author | Posted |
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| 36m ago | ||
| 2 hours ago | ||
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| 5 hours ago | ||
| February 24, 2025 1:07 PM PST |