Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for new Assets dashboard experience. Sign up below to get access and provide direct feedback to our product team, which w...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Good afternoon, We are having issues where users cannot submit tickets because they created their Atlassian account incorrectly. We are needing to meet with users often to resolve this...
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I joined the Community, and got email responses within 24 hours but if you don't join how would do get a response and how long does it take.
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i already configured double-factor on my cellphone with an email. My email was changed. Now when i try to acces on my pc, application ask for code from my phone. But due to it is related to the old ...
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I have a client in the UK who wants to be able to display dashboards to their clients but they don't want the data to leave the UK, is there an app or plugin for that. I have been looking high and lo...
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What specific strategies do you employ for configuration synchronization in Jira? Especially when integrating development tools or managing distributed teams?
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Good Morning, Is there a way to get the OpsGenie Plugin for ServiceNow for the Yokohama Version? We already had it running on our DEV instance when we needed to upgrade and there it works for us fin...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I’m on Jira Service Management Premium trial and I can’t see the 'Import rule' option in Project Automation. Can you please enable it or switch me to the classic UI? Also i can't see at all ...
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Hi We have 2 JSM fields, Components (which we use for our teams - each team is a component) and Assignee. Currently, there are instances where and assignee is changes, but the Component is not upda...
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Hello everyone! Can anyone suggest any options to remove duplicate information about closing a request? Context: There are two statuses in the Done category in the workflow. Each of the statuses app...
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I am trying to do JSM with NagiosXi Integration Resouces: https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/4259967/Integrate+with+Nagios+XI Whenever I tried to install Jira Edge...
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when open the dashboard,getting error "We can't show that dashboard,someone may have deleted it,rename it,or you don't have access, Error code:403"
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Is there a way to speed up replies to tickets created? Ours seem to take a few minutes to appear to clients when logging a new ticket in our system. We would like to speed this up if possible.
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When a new ticket is created for a very specific request type, there is a custom drop down field with 3 options. Is it possible to on creation of a new request for a label to be added referenc...
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I would like to automatically calculate the time elapsed from issue creation to resolution in Jira Service Management. When the issue status changes to "Resolved", I want to calculate the time diffe...
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Dear atlassian team, We would like to ask for your help that our admin account rnimol@nbc.org.kh of domain : https://nbc-payments.atlassian.net/ cannot login (stuck at two way a...
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Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connect
RATE_LIMITED 26/Jun/25 7:09 PM 27/Jun/25 12:03 PM Retrying in 1440 minutes - Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connection [9])
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Hello, I have a form that uses custom fields (single selector) to select multiple people in assigned roles (agent 1, agent 2, agent 3), and an automation that creates work items for each agent select...
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Does anybody know how technically exactly Jira Service Management integrates with Microsoft 365 mailboxes? Which OAuth grant type is used and if it somehow tied to the machine the integration was set...
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Hello, I noticed that one of the Projects on my instance allows you to reply in line to comments (threaded comments). This Project is a Software Project. There is no Marketplace ...
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I have a team-managed project with a very complicated workflow, so I set up another company-managed project so that customers can submit tickets and have them cloned to the team-managed project. Rece...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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There is a disclaimer in the documentation for Jira Public forms stating that "they are being rolled out. your experience may not be the same." We are unable to make forms public, despite the fact t...
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Goal: I am trying to set up our automation rule to NOT move our project tickets to "In Progress" when the linked Dev ticket moves to In Progress, but rather move it to "Development in Progress." Read...
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I have a custom Approvers field that is a multi-select allowing to choose multiple JIRA users. I wanted to offer any Approver a way to list all the tickets they need to approve. Sadly `"Approvers[...
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Hi, I'm trying to access our Jira Service Management customer portal and user Gide, but I keep getting a "No access" message saying that my account (maya.h@accsense.io) doesn’t have permission. ...
Atlassian Community Events
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| Wednesday | ||
| June 20, 2025 12:16 PM PDT |