Community resources
Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have an automation that when a work item is created, an email address is entered into a custom field and then an email should be sent using that email address in the custom field. But I am having a...
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Cannot create a Jira site on a new account. Tried multiple site names, browsers, incognito, mobile, VPN (US), and different networks. Trace ID: 876dbb811e104674bf0c95f1f158a115. Cannot contact suppor...
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I receive the below error when trying to create a Jira Service management site. So I just registered and my account registration process prompts me to create a site, am thinking this might also be ca...
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Hello, I know this question has been asked before but I'm struggling to find any answers that fit my needs. I am looking for a way to send customers a reminder when their ticket is in status "Waitin...
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Dear Team, until the end of February, I was able to get all our teams via the official Teams API as described here: The Teams REST API The API Call looks like this: https://api.atlassian.com/publ...
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Trying to create an Automation for when a work item from Project B is linked to a work item in Project A, a Request Participant is added to the Project B item. Created this basic automation...
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I am setting up a JSM space and would like to pre-fill Organization list via CSV with my existing customer names. I can not find the correct place where this can be done neither org admis settings no...
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In excel I am made a button, what copies different cells at the same time Sub Copy_Active_Row_ICD() With ActiveCell .EntireRow.Copy Sheets("ICD").Range("A2") End...
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Hello, I would like to ask you if it is possible to create a new project for the Jira Service Management with the same settings we use in another service management project? Can it b...
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in jira service managment cloud premium does assets field can have more than one context in the same
in jira service managment cloud premium does assets field can have more than one context in the same project?
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Hello, We are currently a customer of Atlassian through Tory Technologies and actively use Jira Service Management (Jira Ops) to manage our service desk operations. At this time, we are interested ...
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I am trying to configure connection between Rapid7 and JSM and get the following error: "Could not retrieve project fieldscom.rapid7.remediation.ticketing.exception.TicketingException: Can't get...
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I have a free text field in a JSM form, which is linked to a Jira Custom Field (paragraph type). When the request transitions to a certain status, I set up an automation to attach a JSM form to the r...
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All - We are evaluating expanding our Jira footprint to several other departments. One question that came up was regarding integration with our current MultiView ERP system, particularly integ...
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Hi there, Situation: we use it-support@xx.xx as a reply-to mail handler in JSM to receive customer mail-to-ticket requests. We use this same email also as sender address for customer notificat...
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Hello, Our customer portal has customers that come from an approved domain (synced from azure). When submitting a request, they can view as reporters only the requests where they are reporte...
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Hello everyone, I need to include a date field when creating a request type. When a customer opens a ticket through my portal, I would like there to be a date field that indicates the first availabl...
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Hi, I am getting error Hash 9E97PM when trying to access jira project board. can anyone have any idea, how to resolve this issue.
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hihi recently i have change my email address however the authenticator is still tied to my old address. how do i go about changing this?
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Hello, we are currently using Jira Service Managemnt V11.2.0 as Data Center installaion (no cloud) and are using our Jira installation mainly for Asset Management I know that there is a functi...
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Hi all, we have an email for our Support Desk via office Outlook. But we are getting emails going to junk, which isn't being picked up by Jira Service Management as it seems like JSM only picks up In...
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Need help finding a JQL filter to show all tickets created after Wednesday of the previous week
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How can I embed a Customer Experience agent in my own organisation's website. I don't see instructions under publishing the agent. I see reference in other documentation on agents to "installing" the...
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Sameone can you help me to archive massive ticket (about 50000)? and why I'am not to able to find the voice archive closed to one ticket. Taking into account I have admin privilege ...
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