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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have done several tests with Subject lines. My ticket Key is "SS-60", the title is "New Test for Email responses" When acting as a customer and replying via email to updates on this ticket I have...
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Hi for our project we would like an simple way to start/stop a stopwatch or something similar to track time manually on a issue. It is especially important this can be controlled manually. I'v...
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Hello, For our use case, Jira Assets is inadequate as a solution for an asset management system and CMDB in many respects. I don't want to go into the specific reasons in detail in this post, as the...
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Hi We are currently implementing Jira SM and one thing we have noticed and something I have not seen in another ITSM platform that you don't differentiate between an Incident and Request by Referenc...
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✅ Body I’m setting up an automation in Jira Service Management (Assets) to send notifications before the warranty expiration of assets. Each asset object has an attribute called "User", which is a ...
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I want to enable chat for Virtual Agent but we do not use Slack or Microsoft teams. What are other options do we have to enable the chat.
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Hi Everyone, I've developed a Groovy script that will run on a schedule in Asset Automation. This script uses IQL to obtain a list of objects and obtain the relevant attributes of the objects....
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I start to work with Jira Service Manager, I added two agents but I can not asign an issue, the system shows the following message: No se ha podido actualizar la incidencia No se ha ...
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We currently have an automation rule to email the current reporter when the reporter is changed to someone else. Well, with this setup, it sends an email to the new reporter, which is great, but my m...
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Is there an API call that I can use to add/remove users from the Operations Global Admin role for JSM Operations? I looked through the API documentation for JSM Operations, but nothing for setting ...
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I’m trying to set up a new workflow in Jira Service Management that requires approvals when an issue reaches a certain status. In the Manage Workflow page, I selected the status I want to configure,...
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Hello, It seems that the Drag & Drop feature of the Request types is missing in the new view and there is no way to re-order the request in the portal view. Does anyone else experience that...
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I verified the project permissions Several users notified that they do not see the worklog option
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We have been using JSM projects for our internal employee only help desks. We are now creating a new helpdesk for external users and I am needing some baseline fact checking of a few things before I ...
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I'm trying to provision a service account for a third-party that would be able to create work items in a particular service desk project via Microsoft Power Automate. So far I've: Created S...
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Hi. I've created a simple project that is to be used by internal agents only. But, it has appeared on our customer portal and one of our customers has spotted it and used it :-0 Is ...
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can we have option to assign ticket for group or teams in jira,in group or teams members should assign tickets themseleves according to their availability.
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Hello, I’m unable to delete my Atlassian account because I’m listed as the last billing admin. The admin console shows “Total Apps: 0” and no active sites or products, but the system still prevents...
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Bonjour Lorsque nos clients remplissent leur demande sur un ticket nous souhaitons qu'il nous mettent obligatoirement ses coordonnées pour le recontacter mail/tel comment faire apparaitre ce cha...
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I'm coming from Jira-Datacenter and going to JSM (Cloud) currently. a usability topic in the cascading list is bugging me currently. I have a ticket and filled the parent and child...
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Good day, We are responsible for reporting non-conformities, performing risk assessments, and completing other tasks related to ESG/SHEQ in our company. We use Jira daily. Can w...
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So today we are experiencing some outage when accessing our Jira Service Management cloud. we run speed test, it was fine. so the problem is in the Jira server. Got a little panic about losing all ou...
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this are the service request the below unassigned RT,this have to move to service requests
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Good day, I would like to set up an automation in Jira Service Management (JSM) that triggers when a ticket is manually assigned by a team member. At the moment, as per current SAL, assignee have on...
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Our JSM Portal offers customers a few different options for submitting different types of service requests (e.g. content updates, bug reports, analytics reporting) and I'd like the confirmation email...
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Atlassian Community Events
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |