Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
Good afternoon, We are having issues where users cannot submit tickets because they created their Atlassian account incorrectly. We are needing to meet with users often to resolve this...
-
I joined the Community, and got email responses within 24 hours but if you don't join how would do get a response and how long does it take.
-
i already configured double-factor on my cellphone with an email. My email was changed. Now when i try to acces on my pc, application ask for code from my phone. But due to it is related to the old ...
-
I have a client in the UK who wants to be able to display dashboards to their clients but they don't want the data to leave the UK, is there an app or plugin for that. I have been looking high and lo...
-
What specific strategies do you employ for configuration synchronization in Jira? Especially when integrating development tools or managing distributed teams?
-
Hi everyone, I'm hoping someone can help me with a strange issue I'm facing in a JSM automation rule. My Goal: I'm trying to get the value of a custom Assets attribute named ID and copy it to ano...
-
I’m on Jira Service Management Premium trial and I can’t see the 'Import rule' option in Project Automation. Can you please enable it or switch me to the classic UI? Also i can't see at all ...
-
Hi We have 2 JSM fields, Components (which we use for our teams - each team is a component) and Assignee. Currently, there are instances where and assignee is changes, but the Component is not upda...
-
I am trying to do JSM with NagiosXi Integration Resouces: https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/4259967/Integrate+with+Nagios+XI Whenever I tried to install Jira Edge...
-
when open the dashboard,getting error "We can't show that dashboard,someone may have deleted it,rename it,or you don't have access, Error code:403"
-
Is there a way to speed up replies to tickets created? Ours seem to take a few minutes to appear to clients when logging a new ticket in our system. We would like to speed this up if possible.
-
When a new ticket is created for a very specific request type, there is a custom drop down field with 3 options. Is it possible to on creation of a new request for a label to be added referenc...
-
I would like to automatically calculate the time elapsed from issue creation to resolution in Jira Service Management. When the issue status changes to "Resolved", I want to calculate the time diffe...
-
Dear atlassian team, We would like to ask for your help that our admin account rnimol@nbc.org.kh of domain : https://nbc-payments.atlassian.net/ cannot login (stuck at two way a...
-
Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connect
RATE_LIMITED 26/Jun/25 7:09 PM 27/Jun/25 12:03 PM Retrying in 1440 minutes - Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connection [9])
-
Hello, I have a form that uses custom fields (single selector) to select multiple people in assigned roles (agent 1, agent 2, agent 3), and an automation that creates work items for each agent select...
-
Does anybody know how technically exactly Jira Service Management integrates with Microsoft 365 mailboxes? Which OAuth grant type is used and if it somehow tied to the machine the integration was set...
-
Hello, I noticed that one of the Projects on my instance allows you to reply in line to comments (threaded comments). This Project is a Software Project. There is no Marketplace ...
-
I have a team-managed project with a very complicated workflow, so I set up another company-managed project so that customers can submit tickets and have them cloned to the team-managed project. Rece...
-
There is a disclaimer in the documentation for Jira Public forms stating that "they are being rolled out. your experience may not be the same." We are unable to make forms public, despite the fact t...
-
Goal: I am trying to set up our automation rule to NOT move our project tickets to "In Progress" when the linked Dev ticket moves to In Progress, but rather move it to "Development in Progress." Read...
-
I have a custom Approvers field that is a multi-select allowing to choose multiple JIRA users. I wanted to offer any Approver a way to list all the tickets they need to approve. Sadly `"Approvers[...
-
Hi, I'm trying to access our Jira Service Management customer portal and user Gide, but I keep getting a "No access" message saying that my account (maya.h@accsense.io) doesn’t have permission. ...
-
Hello, When I am creating a filter and selecting columns the box is to far down on my screen and I cannot click the done button. Is there a valid shortcut key for this or how can I see it? ...
-
Olá a todos, Estou precisando atualizar nossa sandbox do Jira/Confluence (ou criar uma nova, dependendo do cenário), e minha principal dúvida é sobre a melhor forma de levar os objetos e con...
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 10 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 7 hours ago | ||
| 13 hours ago | ||
| Wednesday | ||
| June 20, 2025 12:16 PM PDT |