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Trouble installing halp

Esteban Halabi March 3, 2022

Hey everyone, a Client is requesting to integrate halp with their slack. I've sent the step by step guide to their IT support team since they are the admins to their slack.

However, we've hit a roadblock.

They sent me a screenshot that and they are unsure how to proceed. Unfortunately the only person in my team that has used halp before is unreachable atm.

the screenshot reads:

"you've tried to create a ticket but your team does not have a triage channel set. You do not have an admin set on your team. please contact support@halp.com to resolve this issue"

First part is pretty straight forwards they have yet to create the triage channel. however

 

how do we set an admin? is the only solution to go through halp support?

thank you

 

2 answers

1 accepted

2 votes
Answer accepted
Nicole Pitaro
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 3, 2022

Hi @Esteban Halabi – yes, since agents don't have permissions to promote other agents to admin, they will need need to reach out to our support team. Once our support team has the account name and the name of the user they can give admin access! 

Esteban Halabi March 3, 2022

Thank you! 

2 votes
Emel Doğrusöz December 1, 2023

Hello Esteban, 

 

Since Halp is not available anymore, you may want to use Actioner's ticketing solution instead. It lets you run all your operations from within Slack. 

 

https://actioner.com/solutions/help-desk

https://actioner.com/support-use-cases

https://actioner.com/app-directory/conversational-ticketing-with-zendesk-47

 

You can connect it to your ticketing tools like Jira Service Management or Zendesk, or use the standalone version. And run all your ticketing and service management actions from Slack. Let me know if you need any help. 

 

Thanks, 

Emel Dogrusoz 

Co-founder @ Actioner

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