mark a request in Jira SM as resolved if no update from the requester in the last 3 biz days

[tudor_pavel]

Hello,

In our project, we want to mark a request in Jira Service Management as resolved if we're missing any update from the requester for at least 3 business days.

Ideally using an automation rule configurable via https://marketplace.atlassian.com/apps/1215460/automation-for-jira?tab=overview&hosting=datacenter.

We have the following rules:  business days from Monday till Friday, without considering bank holidays.

We are having difficulties identifying any solution to achieve this.

Defining a solution based on status is out of scope.

Defining a JQL query condition updated < -3d is out of scope too due to the fact an issue could be updated by a team member and we want to avoid counting weekends. The counter starting on Friday for a support request should reach 3 days on Wednesday. 

Constraints such as https://jira.atlassian.com/browse/JRACLOUD-22506 are considered.

Please advise what we could configure on the project/& instance.  Communicate if you need more info.

Thank you.