You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
ITSM stands for IT Service Management. It is essentially what an IT team does to manage how they deliver their IT services to their end users, i.e., customers. This encompasses each process from designing, developing, delivering, and running the services they offer.
With IT services becoming vital to every business, no matter the niche, facilitating service management is an obvious starting point. As such, ITSM tools are software solutions that help IT teams throughout this process. They can come in different forms, but have recently become more popular as apps and add-ons.
Smart business acumen necessitates the ability to fulfill customer needs. With over 2 billion users on WhatsApp, this means there's a need to embrace the app when it comes to customer support. Opening this up as a potential avenue will help your customers reach you better, and in turn help you grow your business.
However, a new customer support channel to add to preexisting ones can cause a huge influx of customer support queries appearing on different channels, making it difficult for your customer support team to handle them all simultaneously.
Managing support on different channels can cause damage if not handled well. This doesn't necessarily mean you have to grow your customer support team so that each person is dedicated to a particular channel. Instead, you need to ensure all customer support queries and tickets arrive in the same location, making them much more manageable, particularly using Jira. This leads to the obvious conclusion that a Jira WhatsApp integration would be the best solution for your problem.
In a nutshell, WhatsApp Connector for Jira is one of the best ITSM tools to integrate Jira with WhatsApp. Its role is to facilitate omnichannel support in order to boost customer engagement and agent productivity.
The tool allows you to:
Providing customers with the best support on their preferred platforms is the goal of every business today. Jira and other ITSM tools help make that happen. With integrations using tools such as WhatsApp Connector for Jira, omnichannel management will ease your customer support team's burdens and improve their productivity. The overall results will help your business grow and limit its weak points.
Nourhan Gamal - Infosysta