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How to add strip quote in Service Desk

Madhu Reddy
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December 3, 2019

How to enable strip quote in JSD. 

 

We have that option in Software while adding incoming mail handler. How to add strip quote while using Jira service desk. 

 

Thanks in advance.

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Brian Oconnell
Contributor
April 17, 2020

I am also having trouble finding that setting, even though I found it yesterday.

Terrible User Experience.

Sam Bartolome
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
August 28, 2020

Hi,

On System>Mail>Incoming Mail.

If you have a Mail Handler created, click on Edit. Click on Next and the strip quote option will be there (just a checkbox)

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