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How to Boost Your Remote Workers' Productivity with a Jira Mobile App

ADDMAR-1119-Banner for blog Elements Connect and JSM Mobile integration_Banner.png

It is no secret that the business environment in this day and age is very fast-paced, making it vital for employees to be able to access and manage their work processes on the go. With Jira Service Management serving as a powerful tool for managing service requests, incidents, and issues, many companies have chosen to make use of it to adapt to the industry. Only Jira Service Management, for the most part, is accessible on desktop. Enter JSM Mobile, a Jira mobile app that helps users create service requests and access the company Jira Service Management portal from their mobile devices, making it easier than ever to stay on top of their work. You can even take things a step farther and enhance the power of JSM Mobile by optimizing data import into Jira Service Management with the help of Elements Connect. In this blog post, we'll explore the benefits of integrating JSM Mobile and Elements Connect, and show you how this integration can help your team work more efficiently and effectively.

What is JSM Mobile?

Let’s start with, what is JSM Mobile? Well, JSM Mobile is a Jira mobile app that allows you to use Jira Service Management on the go. Whether you're in the field, working remotely, or simply away from your desk, JSM Mobile gives you real-time access to your Jira Service Management instance, enabling you to manage your service requests and incidents anytime, anywhere.

Using JSM Mobile can help companies benefit from:

  • Increased productivity by offering Jira Service Management users the flexibility to access it on the go.
  • Real-time collaboration with team members no matter the location to comment on issues, assign tasks, and update statuses, all from their mobile devices.
  • Easy to use and navigate app, with a simple and intuitive interface that allows users to manage their service requests and incidents quickly and efficiently.
  • An enhanced customer service experience as users can respond to customer requests and incidents in real-time, providing a faster and more responsive service, ensuring customers receive the support they need as quickly as possible.
  • Real-time visibility into service requests and incidents, allowing agents to monitor the status of their requests and incidents at any time.

Not only that, JSM Mobile offers a branded solution to help companies customize their app using the company's brand colors and logo, receive a pre-configured URL, and have their app added to the Apple and Play Store.

What does Elements Connect do?

Elements Connect is a Jira app integration that allows you to import data from a variety of sources into Jira issues. This means you can easily access and update information without having to switch between multiple tools, making your workflows more efficient and streamlined.  

Using Elements Connect can help companies:

  • Import data from a variety of sources, including spreadsheets, databases, and web services, directly into Jira issues.
  • Streamline their workflows and reduce the need to switch between multiple tools, so teams can work more efficiently and productively.
  • Utilize the integration’s highly customizable and flexible to configure it to meet your specific needs so it can work seamlessly with your existing workflows and processes.
  • Enhance collaboration and communication across teams with real-time access to accurate and up-to-date information in order to make better decisions based on the latest information.
  • Use data imported into Jira to generate powerful reports and analytics.

How can you use the integration between JSM Mobile and Elements Connect?

Let's take a potential scenario on how this collaboration can work.


Imagine you're the manager of a facilities management team responsible for maintaining multiple office buildings for a large corporation. Your team uses Jira Service Management to track maintenance requests and work orders, and you've recently implemented JSM Mobile to allow your technicians to access and update work orders while they're out in the field.


One of the challenges you face is collecting accurate and up-to-date information about the equipment and systems in each building. You want to be able to quickly and easily access information about each asset, such as its make and model, installation date, maintenance history, and warranty information. However, this information is currently stored in various spreadsheets and databases, making it difficult to access and update in real time.


Now comes the solution, using Elements Connect. You can create a custom field in Jira to store asset information, then use Elements Connect to import data from your spreadsheets and databases into that field. This would allow you to easily view and update asset information from within Jira, without having to switch to a separate tool. 

Then, with the help of JSM Mobile, your technicians can also access and update this information while they're out in the field. For example, if a technician notices that a piece of equipment is malfunctioning, they can quickly pull up the asset information in JSM Mobile and update it with the details of the issue. This information can then be shared with the rest of the team in real time, allowing everyone to stay informed and work more efficiently.


Integrating JSM Mobile and Elements Connect can be a powerful tool in your arsenal that can help your team work more efficiently and effectively. As JSM Mobile allows users to create service requests and access the company Jira Service Management portal from anywhere, no matter the time, and Elements Connect allows you to import data from a variety of sources directly into Jira. Together, these tools can help you streamline your workflows, improve data accuracy and accessibility, and enhance collaboration and efficiency across your team.

If you're looking to take your Jira Service Management workflows to the next level, we highly recommend exploring the benefits of integrating JSM Mobile and Elements Connect. With the right tools and processes in place, your team can work smarter, not harder, and achieve greater success in your projects and initiatives.



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Matthias Ortner April 13, 2023

Very interesting! For facility management we often need offline functionality, due to missing internet connection. Can I use your app offline?

Aliaa ElNashar
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 18, 2023

Hello @Matthias Ortner ,

Thank you for your interest in our blog and our app. Sadly, as of now, the app is only available online. However, we are working on making it available offline in the near future. 

Keep a lookout on the app to see when this changes!

Have a nice day.

AUG Leaders

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