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(solved) Scriptrunner: Mail handler did not use Mailbox

Tom October 22, 2019

I try to write a mailhandler with Scriptrunner (at 'incoming mail' site).

At first screen, I setup to use a configured imap-server and 'ScriptRunner mail handler',

at secound screen, I put the java code in.

If I press now 'Test', it trys to use the local folder on Server.

But this is not what I have configured - where is my fault?

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Rexel USA January 16, 2020

Did you ever figure this out?  We're running into the same issue.

Tom January 17, 2020

Sorry, I forgot to add this thread.

I had spoken to the vendor...
"In normal operation, the mail handler does not take responsibility for fetching the emails (from whatever source) itself: they just get passed to it by Jira's mail system. The only reason that the Preview functionality uses locally-stored emails exclusively is because these are the easiest for ScriptRunner to fetch, compared to the complexity of communicating with an external mail server: it does not reflect the actual capability of the handler to receive emails from any source."

The answer is: in test mode only the local folder is used. The support promised me to specify this more in the online documentation.

Like Sadikh Huseynov likes this
LIndsay Kiefer June 5, 2020

Thank you for this!! I was beating my head against a wall for quite some time. After i clicked add it did exactly what i wanted it to do

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