I am running on 8.9.1 jira server version, While importing project using project configarator am seeing the below error.
Data import for project with key: APPCAT There was an unexpected problem processing the backup XML file at /opt/atlassian/jira/temp/com.awnaba.projectconfigurator1593463933768/data/data.zip: null INFO 20:53:56,445 Project Import: Parsing the backup file '/opt/atlassian/jira/temp/com.awnaba.projectconfigurator1593463933768/data/data.zip' to obtain a Backup Overview. INFO 20:53:56,893 Project Import: Backup Overview was successfully extracted from '/opt/atlassian/jira/temp/com.awnaba.projectconfigurator1593463933768/data/data.zip'. WARN 20:53:56,977 Found service desk field of type com.atlassian.servicedesk:sd-customer-organizations and name Organizations without an equivalent in this instance. Its values will not be imported. WARN 20:53:56,977 Found service desk field of type com.atlassian.servicedesk:vp-origin and name Customer Request Type without an equivalent in this instance. Its values will not be imported. WARN 20:53:56,977 Found service desk field of type com.atlassian.servicedesk:sd-request-feedback and name Satisfaction without an equivalent in this instance. Its values will not be imported. WARN 20:53:57,289 OSPropertyEntry 37955 is associated with non-existent ApplicationUser ID '12435' WARN 20:53:57,289 OSPropertyEntry 37956 is associated with non-existent ApplicationUser ID '12450' WARN 20:53:57,290 OSPropertyEntry 37957 is associated with non-existent ApplicationUser ID '11102' WARN 20:53:57,290 OSPropertyEntry 37959 is associated with non-existent ApplicationUser ID '12437' WARN 20:53:57,290 OSPropertyEntry 37960 is associated with non-existent ApplicationUser ID '12431' WARN 20:53:57,290 OSPropertyEntry 37961 is associated with non-existent ApplicationUser ID '12436' WARN 20:53:57,290 OSPropertyEntry 37962 is associated with non-existent ApplicationUser ID '12438' WARN 20:53:57,290 OSPropertyEntry 37963 is associated with non-existent ApplicationUser ID '12440' WARN 20:53:57,290 OSPropertyEntry 37983 is associated with non-existent ApplicationUser ID '11402' WARN 20:53:57,290 OSPropertyEntry 37987 is associated with non-existent ApplicationUser ID '11404' WARN 20:53:57,290 OSPropertyEntry 37988 is associated with non-existent ApplicationUser ID '10901' WARN 20:53:57,290 OSPropertyEntry 37989 is associated with non-existent ApplicationUser ID '11104' WARN 20:53:57,290 OSPropertyEntry 37990 is associated with non-existent ApplicationUser ID '11105' WARN 20:53:57,290 OSPropertyEntry 37992 is associated with non-existent ApplicationUser ID '11106' WARN 20:53:57,290 OSPropertyEntry 37993 is associated with non-existent ApplicationUser ID '11401' WARN 20:53:57,290 OSPropertyEntry 37995 is associated with non-existent ApplicationUser ID '12428' WARN 20:53:57,290 OSPropertyEntry 37996 is associated with non-existent ApplicationUser ID '12429' WARN 20:53:57,290 OSPropertyEntry 37964 is associated with non-existent ApplicationUser ID '12443' WARN 20:53:57,290 OSPropertyEntry 37965 is associated with non-existent ApplicationUser ID '12444' WARN 20:53:57,291 OSPropertyEntry 37966 is associated with non-existent ApplicationUser ID '12445' WARN 20:53:57,291 OSPropertyEntry 37969 is associated with non-existent ApplicationUser ID '12428' WARN 20:53:57,291 OSPropertyEntry 37970 is associated with non-existent ApplicationUser ID '12429' WARN 20:53:57,291 OSPropertyEntry 37973 is associated with non-existent ApplicationUser ID '11101' WARN 20:53:57,291 OSPropertyEntry 37978 is associated with non-existent ApplicationUser ID '11403' WARN 20:53:57,291 OSPropertyEntry 37979 is associated with non-existent ApplicationUser ID '11103' WARN 20:53:57,367 Missing 'email' field for User entry id = 12409 WARN 20:53:57,367 Missing 'email' field for User entry id = 12447 WARN 20:53:57,367 Missing 'email' field for User entry id = 12448 WARN 20:53:57,367 Missing 'email' field for User entry id = 12000 WARN 20:53:57,367 Missing 'email' field for User entry id = 10500 WARN 20:53:57,367 Missing 'email' field for User entry id = 10600 WARN 20:53:57,367 Missing 'email' field for User entry id = 10300 WARN 20:53:57,368 Missing 'email' field for User entry id = 12418 WARN 20:53:57,368 Missing 'email' field for User entry id = 12424 WARN 20:53:57,368 Missing 'email' field for User entry id = 12425 WARN 20:53:57,368 Missing 'email' field for User entry id = 10002 WARN 20:53:57,368 Missing 'email' field for User entry id = 12200 WARN 20:53:57,368 Missing 'email' field for User entry id = 12420 WARN 20:53:57,368 Missing 'email' field for User entry id = 12410 WARN 20:53:57,368 Missing 'email' field for User entry id = 12411 WARN 20:53:57,368 Missing 'email' field for User entry id = 12404 WARN 20:53:57,368 Missing 'email' field for User entry id = 12426 WARN 20:53:57,368 Missing 'email' field for User entry id = 12430 WARN 20:53:57,368 Missing 'email' field for User entry id = 12300 WARN 20:53:57,368 Missing 'email' field for User entry id = 12427 WARN 20:53:57,368 Missing 'email' field for User entry id = 12414 WARN 20:53:57,368 Missing 'email' field for User entry id = 12100 WARN 20:53:57,368 Missing 'email' field for User entry id = 12433 WARN 20:53:57,368 Missing 'email' field for User entry id = 12416 ERROR 20:53:57,510 There was an unexpected problem processing the file '/opt/atlassian/jira/temp/com.awnaba.projectconfigurator1593463933768/data/data.zip' when performing a project import.
Any help appreciated.
TIA
Hi @Srinath Maroju !
In order to get as fast support as possible, the Support Portal is the best call.
If you could kindly contact Project Configurator Support and we will help you with your enquiry during today. Please go to https://productsupport.adaptavist.com/servicedesk/customer/portal/37 :)
Best regards,
Jannina
Hi,
Have the same bug...
Could you share the fix for this issue please.
Many thanks.
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hey @Mickael DESILE could you drop us a support ticket on https://productsupport.adaptavist.com/servicedesk/customer/portal/37 and we will replicate the issue with your versions and overall setup?
this would help us to fix this issue faster! :)
waiting for your ticket, regards
Jannina
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