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We couldn't set the select value Field 'customfield_10134' cannot be set. It is not on the appropria

Hendra Prakasa
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May 16, 2023

Hi all,

Please help, I'm using JIRA to manage project, I have several project with the same template, same field, I create custom field from : settings - issue - custom fields.

I've added several custom field maybe 10, but 3 out of 10 have problem with 1 of my project, give error message like this when choose the dropdown option :


"We couldn't set the select value
Field 'customfield_10134' cannot be set. It is not on the appropriate screen, or unknown."
What configuration is wrong ?
I don't make any complex setting, all is standard but I dont know why only this 3 field problem with 1 of my project, my other project is all fine with 10 custom field.
How to solve the issue ?


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Rilwan Ahmed
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May 17, 2023

Hi @Hendra Prakasa ,

Welcome to the community !!

To update a field value, the field should be present in Edit Screen of that ticket type. So go to project settings --> Issues --> Screens. Update the Edit Screen of the particular Ticket type and add the custom field in it. 

Please note: You should be a Jira admin to update the screens. 

Screenshot for your reference is attached


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