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Service Desk Approval using Script Runner

Gezim Shehu [Communardo]
Community Leader
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April 27, 2018



Can't seem to figure out how to simulate the correct approval function without actually using it.

My situation is that I have a custom implementation for Mail Approval which uses Email this issue add-on to handle the mails and trigger a transition which either requires a Service Desk Approval or a Custom Script condition to be fulfilled.

This works fine, though "Approval History" is lost, because it has not technically been "Approved".

I tried looking up other posts and documentation, but no luck.

Any help is appreciated.


Best Regards

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