Send email reminders to reporter - Scriprunner

Question

I want to use the scalation service  to send emails  to the reporter if the ticket is not updated after 2 days.

I need to know how I can get the reporter (customer) email?

then I will use this code to send  the email

def sendEmail(String emailAddr, String subject, String body) {
SMTPMailServer mailServer = ComponentAccessor.getMailServerManager().getDefaultSMTPMailServer()

if (mailServer) {
     Email email = new Email(emailAddr)
     email.setSubject(subject)
     email.setBody(body)
     mailServer.send(email)
     log.debug("Mail sent")
 } else {
      log.warn("Please make sure that a valid mailServer is configured")
 }
}

thanks

Daniel Yelamos [Adaptavist] · Answer

Hello Sergio.

Yes you can do this, although I would not advise it. Having a script job searching every issue in the background can be quite load heavy for your instance.

You can get the email of a user using this:

def email = ComponentAccessor.getUserManager().getUserByKey("asdasd").getEmailAddress()

If this helped, please don't forget to upvote and accept the answer.

Cheers

DYelamos