Scriptrunner behaviour example for service desk doesn't work

Amro Hassaan
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August 8, 2018

Tried the example here but it doesn't work at all. When i change the priority value in the customer portal, the label next to he description field doesn't change.

Tried with JIRA version 7.9 and 7.11 and SD version 3.12 and 3.14 and my scriptrunner is the latest verions 5.4.12

ANything i am missing??

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Roland Holban (Adaptavist)
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August 9, 2018

Is your behaviour mapped to "Use Service Desk mapping"?

Is your behaviour script set on the Priority field?

Amro Hassaan
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August 9, 2018

Yes. Made sure this is mapped correctly.

Amro Hassaan
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August 9, 2018

SDBehav.png

Roland Holban (Adaptavist)
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August 9, 2018

Your script needs to be on the Priority field. In your screenshot, click "Add server-side script" and move your script there then delete the Initialiser. It will work then. 

Scripts in the initiliaser only run one time when the screen is loaded. Scripts on a specific field run everytime that fields values changes.

Amro Hassaan
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August 9, 2018

SDBehave.png

Roland Holban (Adaptavist)
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August 9, 2018

See my above comment.

Amro Hassaan
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August 9, 2018

Roland, thank you very much for the clarification. It seems i haven't read the doc thoroughly and carefully. 

It works perfectly now.

Cheers

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