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I'm still a novice Jira user, and I have an improvement idea for one of our complex processes at work. Hope someone can guide me on how to accomplish this.
I would like the user to access the Jira Form to create a ticket when they see a nonconforming product. Once the form is entered, I would like to have a label printed out with a QR code and part number that the user could print out using an RFID printer and stick on the product for nonconforming part identification. So when someone sees the part, they would be able to scan the QR code, to know the details of the product.
Any ideas, how we can achieve this?
Thank you for your question.
I can confirm that it is possible to write scripts that would interact with an external application or system, as long as the external application or system contains a REST API which can be called to interact with it.
We have an example in our library script, which you can use as a reference guide when writing a script to make external requests.
In order to achieve this requirement, you should review the REST API documentation for the external application or system in order to see what REST APIs you will need to use to achieve this.
We would advise contacting the third-party application or systems support team if you have any questions about how their third-party API works.
We have a documentation example located here which shows how you can post a message to Slack and this example may prove a useful reference in helping you to create the script that you require, as it shows an example of making an API call to an external REST API.
Finally, I can confirm Atlassian does not permit our app to access any of the private REST APIs they provide and means we are only allowed to access the public APIs they provide when calling the Jira Cloud API but for external APIs you can call them and can use the steps above to do this.
This means if the label printer has an API then you could call this to generate the label required and have it printed off from your script.
I hope this information helps.