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Notification issue when the reporter in Jira Automation

Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 17, 2021

Hello Guys,

We are having a Automation for Jira plugin in our environment & we are using it to create a ticket from one project to another upon certain condition.

The automation rule from project A is creating a ticket in project B, where we have another automation to notify specific users about the ticket creation. But this automation is not working & not sending mail for only these types of tickets.

What could be the reason ? Users do get the notification for all the requests except the one which gets created by automation from project A.

The only difference I see here is reporter is Jira Automation where as in all other cases it is some user.


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Mohamed Benziane
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 18, 2021


Can you try to change the rule actor in your automation :


Hope this helps

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