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In Jira, after much research, I was able to add custom dropdown web item on the top navigation bar using ScriptRunner Fragments.
Now my question: is it possible to add icon/image/avatar on the left side of the dropdown options? The dropdown options are customer service portal URLs.
Not directly out of the box.
It can be tricky to have the script injected at the correct time (the custom web item has to be there before the script can act on it). Unless you use some fancy js to wait for the element to appear.
I had not reviewed the web item provider functionality in a long time and never used it.
But now, reviewing the documentation page, I can see that it will work better than my suggestion.