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How email handler work from Sciptrunner

Shah Baloch May 8, 2020

I noticed there is an email handler option in script runner, but don't have any clue how it works, there isn't any clear documentation. Currently, we are using Jira email handler, whenever to receive an email it creates a ticket. We are using the email handler for Nagios alert, so Jira email creates a ticket with each alert. We would like to create a new ticket only if there will be a problem, but once you get a resolve email it should close the ticket and not create a new ticket or if the issue continues it should post an email in the comment of an existing ticket. 
I thought script runner might solve the problem but I didn't find the proper user guide, I might don't use the right keyword to search it. Can someone walk me through all process that how to use scriptrunner's email handler option? I really appreciate it.

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Lasse Langhorn
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May 9, 2020

Hi @Shah Baloch

The Mailhandler that ships with the Scriptrunner app for Jira will process incoming emails and execute a Groovy script. What you put in the script is up to you but you have the option to do some great things. Examples could be:

  • Create a new Jira issue based on email message
  • Trigger workflow actions
  • Creating users based on email
  • Etc.

You can find the documentation for Scriptrunner Mailhandler here.

There is some great examples to get you started.


Lasse Langhorn

Shah Baloch May 11, 2020

Thank you for your reply. The documentation is not much clear, maybe it's new for me that's why. I entered the first script mentioned in the documentation, it is saying I don't have any mail, I have emails in my inbox, I don't know why I get that message that shown in the screenshot. Why it is checking the server? I thought it'll pick up the email from the inbox. I appreciate your help.SR_Email_Handler.png

Like Stefan Salzl likes this
Shah Baloch August 19, 2020

This can be close, I fixed the issue. Thanks

Admin Jira November 18, 2020

Hello @Shah Baloch


I would like to know how you unblocked yourself so if it is possible to show me your incoming mail.


Thank you.

Shah Baloch November 20, 2020

It didn't work as we needed. It can create a ticket if an email received.  We wanted to use it for Nagios alert, However, it was creating duplicate tickets for the same type of alerts. Jira's email handler works better for us. I copied the code here Mail Handler


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