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How can I set up a pop-up screen as a rule with automation?

amir.na
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June 2, 2021

The ticket I use is  related to several teams.

As a user I have an option to choose the on which team I want to create the Jira. If I choose team A I don't have mandatory filed. If I choose team B I need to have pop-up screen with all mandatory fields I need to fill-in. Utill user won't fill-in I cannot move forward. 
What I want to know is how I can automate it. the exact flow:

1. User press on create ticket.

2. the user chooses team B but missing some fields which are sign as mandatory (due to team A) and press create.

3. A pop-up screen with all mandatory fields should appear - for team B 

4. user fill-in all data

5. press create

6. the task should open on "to do" option in the workflow

 

Thank you all!!

 

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Adrien Low _ServiceRocket_
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December 24, 2021

Hey @amir.na ,

Based on my understanding, neither Jira nor ScriptRunner currently provide the feature to include a separate pop-up screen while creating or editing an issue.

With that said, you can configure ScriptRunner's Behaviors to hide or show certain fields within the create or edit screen itself based on the value selected for the Teams custom field.

Regards.

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