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Field required for specific role


Our developers are required to add specific notes and instructions when resolving a ticket. 

I've created a specific field for them to do this, which is hidden from the client portal, however I'm struggling to get this working properly. 

I've successfully made it mandatory on transition to another status but, the developers don't have (and shouldn't have) the Service Desk Agent role so they can't transition tickets. 

Is there any way to setup a field that is:

  • Hidden from the client portal 
  • Editable by users in certain roles (not Service Desk Agents)


Appreciate I might be missing something in workflows, any advice is mega appreciate as I've read every article and community query around this but just haven't found a resolution


Update -

Never mind, figured out how to do this with conditions in the workflow 


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Answer accepted
Thorsten Letschert _Decadis AG_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Jan 03, 2021 • edited

Obsolete due to the update of the initial question.

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Jia Jie
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Jan 15, 2021

Hi Ana,

I'm not sure if this is what you're trying to achieve but you can set the field to be shown, required and editable only for users in certain roles via Scriptrunner Behaviours.

Just add in the condition to validate if the logged in user is in the certain roles, then the field is showed and required, and it can be edited. 

import com.atlassian.jira.component.ComponentAccessor

def projectRoleManager = ComponentAccessor.getComponent(ProjectRoleManager)
def user = ComponentAccessor.jiraAuthenticationContext.loggedInUser
def remoteUsersRoles = projectRoleManager.getProjectRoles(user, issueContext.projectObject)*.name

def note = getFieldByName("Notes and Instructions")


//If the user's roles contain "Developers"
if ("Developers" in remoteUsersRoles) {
else {

Hope this help! 

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