Change Priority via Script Runner Listener not working on transition screens

Question

Hi, We have a script runner listener which changes the Priority based on two custom fields; Impact and Urgency. When Impact and Urgency are changed either via quick edit or edit mode for the issue it works, and Priority is updated. However when changing Impact or Urgency on a transition screen the Priority is not changed. Even when the Priority field is on the screen (in case that would matter). The script: package pfa.listener.ImpactUrgency import com.atlassian.jira.event.issue.AbstractIssueEventListener import com.atlassian.jira.event.issue.IssueEvent import org.apache.log4j.Category import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.Issue import com.atlassian.jira.issue.MutableIssue import com.atlassian.jira.issue.customfields.CustomFieldType import com.atlassian.jira.issue.CustomFieldManager import com.atlassian.jira.issue.fields.CustomField import com.atlassian.jira.issue.IssueInputParametersImpl import com.atlassian.jira.security.JiraAuthenticationContext class TaskVersionListener extends AbstractIssueEventListener { Category log = Category.getInstance(TaskVersionListener.class) @Override void workflowEvent(IssueEvent event) { MutableIssue issue = (MutableIssue) event.issue def impactMap=["Low":3, "Medium":2, "High":1]; def urgencyMap=["Low":3, "Medium":2, "High":1]; CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager() CustomField cf_impact = customFieldManager.getCustomFieldObject("customfield_10577") CustomField cf_urgency = customFieldManager.getCustomFieldObject("customfield_10578") String impact = new String(issue.getCustomFieldValue(cf_impact).toString().getBytes(), "UTF-8") String urgency = new String(issue.getCustomFieldValue(cf_urgency).toString().getBytes(), "UTF-8") def calculatedPriority=0 if (impact != 'null' && urgency != 'null'){ calculatedPriority = impactMap[impact] + urgencyMap[urgency] -1 }else{ calculatedPriority = 4 } def priority = calculatedPriority.toString() def constantsManager = ComponentAccessor.getConstantsManager() def issueService = ComponentAccessor.getIssueService() def issueInputParameters = new IssueInputParametersImpl() def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser() issueInputParameters.setPriorityId(priority) issueInputParameters.setSkipScreenCheck(true) def updateValidationResult = issueService.validateUpdate(user, issue.id, issueInputParameters) if (updateValidationResult.isValid()) { issueService.update(user, updateValidationResult) } else { log.warn updateValidationResult.errorCollection.errors } } } We are running JIRA 7.3.4 and Script Runner 4.3.19. The listener is set up to the following Events: Issue Created and Issue Updated. I tried adding Generic Event (as that is what is fired by the workflow transition) but with no luck. Further investigation, has shown that the Listener IS fired. I can log output and I can even see that I can read values out of the custom fields. The only thing missing is that the Priority field is not updated. Any suggestions? br Peter

Kris Voog · Answer

I've had the same problem trying to update issue priority via a listener based on custom field values entered during transitioning issue. The symptoms are as follows:

* Changing the custom field values on edit issue or view issue screen does update priority correctly.
* Changing the custom field values on a transition issue screen does produce an issue history log for priority change but does not actually change the priority value.

Using the IssueIndexingService does not help. Also, switching between different issue events do not matter as the listener is triggered correctly.

What I found is that using IssueManager updateIssue method does the trick, the problem only occurs while trying to update the issue via Atlassian's advised way to update an issue - using IssueService and all the validations.

Frank Jaspers · Answer

Are there any other ideas to solve the problem? Because I'm in the same spot.

Peter Steen Kristiansen · Answer

Hi,

Thank you for the suggestion - I tried to set the workflow transition to invoke an Issue Updated event instead, but get the same result. Priority is not updated.

Further investigation, has shown that the Listener IS fired. I can log output and I can even see that I can read values out of the custom fields. The only thing missing is that the Priority field is not updated.

(I'll update my original question with this information as well).

br

Peter