Auto Escalate Priority based on Date/Time

Question

I am trying to see if there is a way to automatically  escalate a ticket based on a date/time set. So if I create a Medium Priority ticket, and set a date/time for tomorrow at 10AM, tomorrow at 10AM, i then automatically changes to a High Priority ticket. I currently have the script runner and automation for jira addons, but not have not been successful in being able to implement this. Does anyone have any ideas on this?

Jon Bevan _Adaptavist_ · Answer

Hi Anthony, you can achieve this using the Escalation Service provided by ScriptRunner for Jira Cloud.

You'll need a JQL query that returns the issues you're interested in and then some code that changes the priority using the Jira REST API.

Let me know if you need help,
Thanks,
Jon

steven.davis@tsico.com · Answer

I also would like to know if there's a way to auto adjust a priority based on a time-frame.

I am using Jira Cloud.

Thanks!

Steven

Brittany Wispell · Answer

Hey @Anthony Zepeda

Are you using Jira Cloud or Server? Also is this for Jira or Jira Service Desk?

Thanks!