Hello Atlassian Community!
End users demand increasing levels of service quality. For most service providers this means that processes around service, incident or change management must be streamlined and more effective and efficient in order to keep up with the customers demand.
At Upscale we have focused on incident communications and, after talking with users, we have a few ideas about how to improve the process of updating end users about service status during an incident. Our most prominent idea is that this process can be improved substantially if incident communications are planned in advance, before any incident is actually detected. Later, during a live incident, following this plan will make handling communications much easier.
We would love to get in touch with approximately 10 organizations that manage incidents with JSM, and are interested in improving how they communicate service status during an incident. Your insights and experience are critical to help us validate and polish our ideas.
Why Participate?
- Influence Future Solutions: Your feedback will directly impact the development of an app based on these ideas, ensuring it aligns with the needs and preferences of the community.
- Gain early access: When that app becomes available, you will have early access to it and under preferential conditions.
- Grow Your Knowledge: By participating, you'll be part of a broader conversation about the future of incident communications, gaining insights from fellow experts and enthusiasts.
How to Participate:
Simply send an email to this address to show your interest to participate:
incident-comms@upscale.tech
Thank you for being a part of this journey.
Feel free to reach out in the comments if you have any questions or additional thoughts.
Cheers!
