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Use Jira Notification templates to non-Jira users in Jira service desk

Madhu Reddy_u009vn

Can we use Jira Notification templates while using JEMH setup.

Or Please let me know how to create a similar template in JEMH.

Can anyone help me on this regard. Thanks in advance.

Comments

Mike Harrison

Which template are you referring to? If you want non-jira users to get notifications that look like jira user notifications:

select the default Jira template
ensure that the notification format for non-jira users is HTML

Madhu Reddy_u009vn

Hi @Mike Harrison , Thanks for your reply.. I got the answer. Could you please help me on this regard.Email Thread is adding in my Comment.

I have enabled the strip quote and also added the Expression ( On [A-Za-z], [0-9]{2} [a-zA-Z]+ [0-9]{4} at [0-9]:[0-9], . <.@.> ).

Still the email thread is adding in the comments.

Could you please help me on this regard, Thanks in Advance.

Mike Harrison

Hi,

I have seen on rare occasions that the strip quotes setting conflicts with other removal regular expressions. Could you try once more with that setting disabled?

If you need further assistance I would recommend opening a support request with us (attaching your JEMH profile and an example test case). Our famously fast support team will then get this resolved for you!

Regards,

Mike

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