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Limit on number of smart terms?

Rego Sen

How many terms have other teams uploaded into the Smart Terms plugin? We have almost 1200 (that we imported via CSV).

The plugin still works (though it takes about 10 seconds for the highlighting to show up on each page), but since the import we can no longer add new terms. Tried both methods (directly adding a new term, vs importing a CSV of new terms), but in both cases the progress bar/wheel just churns indefinitely (we gave up after 30 mins). Has anyone else had the same experience?

Comments

Khawla Issaoui Creativas

Hey @Rego Sen,

Thank you for choosing and using Smart Terms!

I recommend you to reach out to our support team via help@creativas.io. They will be glad to help and solve this issue!

Regards,

Khawla

Sandi Ameen_25w3u7

@Rego Sen your post from last year, did you get an assistance from the vendor; as we are considering the plug-in, but we have a very large enterprise DC instance. 60K+Users

Rego Sen

We did, they acknowledged some need for improvement and released a new version, but it was still too problematic for us so we turned it back off. Some observations:

1. The performance issues correlate not just with the amount of text in a page, but also to the number of terms+abbreviations+synonyms in our dictionary. (We have over 1000 of them.) I don't know if/how the number of users would affect it.

2. Keeping the plug-in active but disabling term highlighting made the biggest difference. It brought down load times on our most difficult pages from 30-40s down to 8-9 seconds

3. The plug-in seems to perform the worst on pages with embedded text, such as embedded Google spreadsheets.

If you find a more performant plug-in, I'd be happy to evaluate it!

Khawla Issaoui Creativas

Hi all,

@Rego Sen
we are sorry about the experience you had while using our app. Our number one priority is to provide our users with easy-to-use apps with the best possible performance.

The main root cause of the issue you raised is related to the fact that other third-party apps interfere with Smart Terms and prevent it from working correctly or trigger a lag in the response time (i.e: you mentioned Google sheet and probably other macros).

By the way, those problems are not raised in Cloud as the app is totally isolated due to the nature of this platform.

We are perfectly aware of the problem for on-premise instances; that is why we have been working hard on developing version 3 of Smart Terms; it is a major release, with a totally new highlight engine and better context isolation. This version will also ship many new features, like multi-language support, highlight preview, new editor, and new glossary layout...

We would like to prove just how important you are; please reach out to our customer success team through help@creativas.io. We will be happy to hear from you, and perhaps if you can give us a second chance.

@Sandi Ameen
Please stay assured, Smart Terms is used by large teams with instances ranging from a couple of thousands to an unlimited number of users. Our users are generally satisfied with the performance of the app. We will be releasing a major version soon with a revamped UI, multilingual support, and a brand new technology to perfectly isolate the app for on-premise hosting. We will communicate soon about the new release.

Thank you

Regards,

Rego Sen

Hi @Khawla Issaoui Creativas is version 3 available for us to re-evaluate?

Khawla Issaoui Creativas

@Rego Sen, yes, the new version is now live!

You can start the new features and reach out to our support team if you encounter any issues via help@creativas.io

They will be glad to assist you.

Regards,

Rego Sen

Thanks for the update, we will update and re-test later this month!

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