Jira Service Management in the IT Consulting Industry - AssetIT Use Case

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👋 Hello again! I'm Emily, and today, I'm excited to guide you through the seamless integration of AssetIT with Jira Service Management. We're diving into how this powerful combination expertly addresses every customer request, elevating IT Service Management (ITSM) to new heights. Get ready to discover the art of efficient and effective ITSM solutions with AssetIT and Jira Service Management! ⚡️🚀💼

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Immediate Solutions, an IT consulting leader, exemplifies efficiency and customer service excellence through its strategic use of AssetIT and Jira Service Management. This condensed overview highlights their approach to managing a diverse array of customer IT requests with unparalleled precision.

Efficient Request Handling

At the forefront is the Jira Service Management portal, a centralized hub catering to various IT needs, from data backups to software license extensions. Each customer request, whether it's purchasing new cables or seeking data backup assistance, is meticulously logged and managed through this integrated system.

Systematic Management with AssetIT

The cornerstone of Immediate Solutions' efficiency is their 'Grouping method.' Requests are categorized to Jira Service Management as 'Organizations', based on their services, and imported into AssetIT as 'Inventories'. This method ensures precise tracking and proactive service, backed by a robust notification system and detailed data records.

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🌟 If you're interested in AssetIT, try it for free at Atlassian Marketplace.

[Fabian Lim]

Thanks for sharing @Emily _ DevSamurai 

We will try the app and see how we can help our clients.

[Emily _ DevSamurai]

Hi @Fabian Lim 

Happy to hear it 🤩 Please don't hesitate to let us know if you need any assistance! You can contact us via atlassian@devsamurai.com or submit a ticket at our Support Desk.

Thank you for watching the video. Happy New Year!