From which channel do you receive the most tickets? Request channel type reports

[#1]

Hi! Do you monitor where your tickets come from? From which channel do you receive the most tickets?

We have the most of requests via email. 

How do we know? We created ITSM report to monitor service desk metrics and keep an eye how our customer raise request.

These metrics help us evaluate user behavior, boost customer support and ensure that tickets are detailed.

💡 Quick reminder what are request channel types:

1️⃣ Email 

2️⃣ Chat 

3️⃣ Widget 

4️⃣ Raising 

5️⃣ Customer portal but anonymous

How to monitor request channel type metrics?

You can't create such report with native gadget at this point. Atlassian suggests automation workaround, but with new limits it's a little bit waste. 

You can use Jira extension as ITSM Reports for Jira Service Management. 

For more read our newest article about how to measure Jira request channel type 💡