Agents performance report – Who has the highest and the lowest CSAT score in your team?

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When your agent resolves the ticket, the customer receives an evaluation.

If you start monitoring those data and comparing them from different periods, you can gain answers on how to allocate agents more efficiently and where bottlenecks are.

With it your customer support will improve and CSAT will rise. 

Use business ready ITSM reports that can show you data in a clear way, prepared to present.

☝️ This report works on Jira native gadgets so you don’t need extra configuration. 

💡 Create your ITSM Reports 

How is it calculated?

We take the average CSAT after the current assignee from a certain time.

It’s displayed in the form of a table with your agent name and CSAT score. 

ITSM report app is free and has also different reports:

• SLA meeting in percent 
• Assets structure 

💡 Create your ITSM Reports 

Benefits of using ITSM reports: 

• Unique service desk data for supporting decisions making 
• Easy to analyze charts and diagrams in native Jira dashboards, so no extra configurations
• Agents’ scoring that leads to improve customer support and your team results,
• Better insights on your team performance, even in many projects 
• Time saving with already analyzed and ready to present data at hand,
• Eliminating bottlenecks and workflow issues 
• Constant access to the freshest data 
• Leaders and managers with powerful data that can skyrocket teams performance

This is the initial version and we’re working on next reports. Tell us if you have any needs or ideas 😊