💡 Let's talk about Jira Service Management. The uniqueness of this product lies in the fact that we operate on two sides. A customer portal is a place for customers who create requests for support: broken equipment, access needed, dream vacation, etc. We also have a second side: for the agent who deals with this request on the company's side.
So why is it worth it, and what're the biggest pain points?
Advantages we noticed through years and we value the most:
However, Jira Service Management is not a complete ITSM tool, and it has its pain points. These gaps can be filled with extensions you can find on the Marketplace.
☝️ Those can be resolved with a Customer and Organization Management app, which is all about the agent's perspective and speeds up the ticket resolution thanks to additional data. You can customize the customer data view like you want and choose the columns that are the most important.
☝️To eliminate those, try the Feature Bundle app. The self-service approach can buy you loads of time. With dynamic banners, you make sure every announcement is noticed, and you can keep customers constantly up to date. You can also display workflow on the Portal, and then customers know the ticket resolving stage.
It's quite a long list, but it's only essential. We can discuss it more broader during TEAM '23. Are you going to be there? Come to Appsvio booth, and we will show you how to make JSM a great ITSM tool. Or just come by to say hello, always welcome 😊
See you in Vegas! 🚀
Celina Kuziemko - Appsvio
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