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We are experiencing an issue where some of our users are unable to find and set a Parent for an Epic. We have setup Portfolio as seen in this screenshot:
We then setup our Epics to display the Parent Link field (since it is our understanding that Jira/Portfolio require you to set the Parent instead of setting the child). When I open an Epic and search for a "Feature" in the Parent Link field I see everything working as expected and can make the link successfully. However, when some other users attempt the same thing I am doing they are unable to find the "Feature" and see the following:
I assume this is a permission issue but I am unsure which permissions need to be altered. I know we had a similar problem a year ago but the guy that figured it out is no longer with our company, that is why I currently have permissions to set the Parent Link.
One of the people experiencing the problem is our Portfolio admin and I went into Jira and made him an Admin of the Project in question, but that didn't solve the issue. So, short of just going around trying to give him access to everything, I am not sure where to specifically look.
Can anybody help me out with this issue?
Alright we figured out what was going on. Using the following page:
We had assumed that the Portfolio for Jira administrator permission was enough to allow somebody to set a Parent link for an Epic, turns out that we need to add people to the Portfolio for Jira user permission as well. It wasn't really clear to us by just reading the documentation but it helped us try a few things until we figured it out. After granting our Portfolio Administrator the Portfolio for Jira user permissions it resolved the issue, as an extra validation step we also granted the Portfolio for Jira user to a developer with no other Portfolio access and it allowed him to set a Parent link for Epics as well.
I just discovered the same thing. I removed jira-software-users form the Portfolio User permissions and linking started to fail.
My problem is that now any user can can create a plan and given the power of plans I am not comfortable with this. Did you bump into the same issue? Did you resolve?
Question: Do you create your Features in the same Project with your Epics? Or do you follow the method of putting your Features and Initiatives in a separate Project by themselves?
If you use the second option, it could be that they do not have permission to see the Project where your Features / Initiatives are stored.
Have you tried checking if there is any security level restriction on your the feature which the user is trying to add in the parent link field.
Also check if the user is able to access the feature directly from JIRA and view the issue.
Let us know if you are using portfolio in cloud or in server.
I was just looking into project permissions but that didn't appear to do the trick. I then started looking into the Parent Link field but I don't see any ability to set/control permissions on the individual field. Also looked at the permissions for Portfolio but I didn't see anything out of the ordinary there.
The user was the one that actually created the Feature and had full access to it (outside of linking an Epic to it).
I believe we are using Portfolio in the Cloud.