Missing timeline bars

[Mehgan Hawk]

I used a label to pull various epics/stories from 3 scrum projects and 1 kanban project to pull into a roadmap.  I can't seem to get the timeline bars to show for any of my scrum projects.  At one point, I was able to get my kaban project to show a timeline bar.  The scrum projects are higher priority over the kanban project, so I removed the kanban project thinking that was possibly the issue and it hasn't helped.  I've tried changing the configuration settings to alter the estimation/dates and inferred dates are pulled and can't resolve the issue.  

[Curt Holley]

So for the Scrum project which fields are they using for start and end date data? In other words, do the issues pulled actually content a consistent dataset for generating the timeline.

I only ask as it is a reoccurring theme where I am.

[Mehgan Hawk]

Ah I see.  we only use start/end dates for the Kanban project.  The scrum project we only assign the stories/epics to sprints and don't have start/end dates.  I assumed the timeline bars within the respective sprints would show on the roadmap view.

[Curt Holley]

To get the teams timeline (and sprint) data to show on a plan, follow this View and edit teams in your Advanced Roadmaps plan | Jira Software Cloud | Atlassian Support and ensure that the inferred dates section of the plans schedule is set to "Sprint dates"

[Mehgan Hawk]

Thanks Curt, but I do have that value selected and still nothing :( 

[Curt Holley]

Do you have Shared teams set-up with their Board/s as the issue source as per the link I posted? As I think that is required for the magic to happen.

Beyond that, I'd raise it with Atlassian support.