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I created automation to accept all subtasks when a ticket is created. However, the Bug uses Closed versus accepted.
So I created a ticket for Bugs as well, but every time it runs it kicks back an error. Any suggestions on what I am doing wrong?
@Tim Cooley (TMNA) The only status that can transition to accepted is done. If the issue is not in the status of done then the automation will fail. You need to update the workflow so all statuses can move to accepted and the automation will work.
@Tim Cooley (TMNA) Feel free to share images of each flow and each automation. I am pretty sure that just adding the transition would fix the issue. I am not sure what the difference is in your automation or workflow.
On the non-bug if a subtask is in the status of in progress and you transition the parent to accepted does the sub-task transition to accepted?