Customer struggling with advanced roadmaps, help!

[Paul Logan]

Hi all,

A customer has explained in detail why they think Advanced roadmaps is not convenient for them. Below are the points they have made. Does anyone out there have any experience of the points raised below and what can be suggested as a solution? We are on Jira Datacenter.

• We cannot configure sprints in the timeline, only periods of time, but it would be nice to be able to add a sprint numbers with dates.
• Dependency map does not have timeline (it provides locating a dependency on the roadmap but dependency visualization along timeline would be the best).
• Would prefer more colours available to display different dependency types.
• Would be nice to have an opportunity to leave comments for dependencies and have these comments all visible in the bubble/box near the dependency without opening the dependency, for example.

Any help would be much appreciated.

[Mykenna Cepek]

Regarding bullet 2, I'd respond that dependencies between items with start/end dates ARE shown on the timeline. 

The others are nice suggestions to enhance Advanced Roadmaps in Jira (generally, not just Data Center).

However, none of them are supported with Atlassian's current offering of features in Advanced Roadmaps. You're free to suggest them as product enhancements here, but that's not going to help you satisfy your customer on these exact points this week or this year.

What I'd suggest is focusing on the value that Jira Roadmaps CAN offer your customer, given the current features of that product. Based on their questions. I'm going to assume that Jira is being used for multiple teams (thus the interest in Advanced Roadmaps). In that case, Advanced Roadmaps has a LOT of good features you're just not going to be able to get anywhere else.

It's ok to say that "the tool doesn't do that". Some people just like to bash tools about minor things (e.g. "not enough colors"). Focus instead on the major values provided. Stick to the higher-level data and overview that Roadmaps are intended to support, and don't get distracted by "would be nice to have" wish lists.