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Tag: "server" in "Jira Service Desk"
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Hello I'd like to let our users send an email to our support mail address and create automatically a jira issue of this. According to the documentation I need to allow in the global settings (servic...
- Question
- jira-service-desk
- public-signup
- server
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We will start by JIRA Service Desk Server (10 users JIRA + 3 agents Service Desk) + Confluence Server (10 users). We will install our above package on the cloud (Amazon AWS or Google Cloud). Our...
- Question
- confluence
- jira-server
- jira-service-desk
- server
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HI Guys, I'm trying to figure out how to add users to Service Desk (as Customers) e.g. via CSV Import. Somehow I don't manage to export / import a the file to db. Running JIRA 6.3.5 with Serv...
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Hi there I have 3 x custom fields which were optional. I was asked to make them mandatory. Went to the default Jira field configuration and changed the 3 fields to be "required". Went to the reque...
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I have set up an Active Directory server directory to sync with (Read Only w/ Local Groups) - I can disable/re-enable the directory under user management, trigger a sync, and all users will appear...
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I am currently trying to create a queue for a new Service Desk Project. Unluckily I am unable to save my queues, calatina.out is providing the attached error message. Is this a known problem? ...
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Hi Community, I am completely new regarding to ScriptRunner topics and need some good start. In the end I want to perform a simple postfunction as soon as a issue was created. I have an customer fie...
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...Jira 7.2.7 and Jira Service Desk 3.2.0 (server)All requests come in via 365 from internal employees that don't have Jira Service Desk access. I have updated our Jira Settings Attachment size limit in...
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Hi, We get errors when trying to connect our exchange 2016 server over either imap or imaps We do not want to setup plain text authentication due to security issues.
- Question
- jira-service-desk
- server
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I would think this would be pretty simple, but I'm struggling... we have a basic service desk type used for requests, and I can already foresee any access requests being input as this type (as well a...
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Hi all! I have a couple of big questions concerning about the Help Center and the portals. We are running JiraSD Server version and we have multiple SD-projects, which can be categorized as...
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Hi, I'm sure I've seen a doc on this but I can't find it! When a request on Jira Service Desk server version goes out for approval I want the approval button in the actual email sent out to...
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I want to customize the subject line for email notifications, specifically when someone comments on an issue. All I want to do is put in some custom text, so I found some info and opened up this f...
- Question
- customization
- jira-service-desk
- notification
- server
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Unexpected error during startup, Error log says jira has been locked. Kindly assist to resolve this startup issue..
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Hi When i try to set up an email channel for Jira desk i always get the following error: Cannot link your email account due to emails in inbox Your inbox must be empty before you can c...
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...possible that validators configuration is unavailable for my Jira version (porduct type: Jira Server, my version: 7.3.1) Thanks in advance for any piece of advice! Have a great day,
- Question
- custom-field
- jira-service-desk
- server
- workflow
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We're running JSD 3.8.1 Server Edition and would like to know if there's a way to disable/hide the Create button along the top horizontal toolbar within the Agent Portal. We would like to hide...
- Question
- create
- jira-service-desk
- server
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On Linux, standalone install. I went to stop JIRA and it wouldn't stop. So after about 10min I killed the process and now I cannot get it to start back up.
- Question
- jira-service-desk
- linux
- server
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Hi guys, we are experiencing wierd situation when some tickets in a project doesn't display SLA although it is properly seted up. All the tickets in the project share the same workflow and the ...
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Hello. When our customers writing request via Jira Service Desk portal, they see an error message. What can cause it? Thank you.
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Hi, Is it possible to get the user properties with the JIRA API. I try to custom the customer portal with some javascript and I need this informations Can you help me ? Best...
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Once i log to my account i got Oops message and all is blak Log's referral number: b13b19d0-9845-442d-aa47-2838822d68cc
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Hi all, Does anyone know if I can create also sub-groups for request type in Jira SD? My current challenge is that I am creating a service desk (server solution) for the company security...
- Question
- jira-service-desk
- server
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Hello, I enabled the option of users creating accounts. However, when someone (Safari, Chrome, FF) is trying to create an account, the button is not working. Also upon refresh, the specific page is ...
- Question
- jira-service-desk
- server
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In JIRA Service Desk, how can one query for Service Request tickets without approvers? status = "Waiting for approval" AND resolution = Unresolved and Approvals = ???
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