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Tag: "scriptrunner" in "Jira Service Desk"
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Hi guys, I do not have experience with scripting, and not sure if this can be done by some add-in, so I want to ask if anyone of you has done something similar or can recommend some approach: when...
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I am looking for a way to present a list of User Groups to customers seeking approval for their various team and then to have JIRA Service Desk populate the approvers field with the members of that u...
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Discovered the following resources, but had no luck implementing the solutions they provided to achieve the above: https://community.atlassian.com/t5/Jira-questions/JIRA-Edit-Screen-Remove-quot-Comm...
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I need to get the date of certain transitions in certain issues. We are currently manually going into each issue to get the dates.
- Question
- jira-service-desk
- scriptrunner
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...h891ap /secure/CommentAssignIssue.jspa [scriptrunner.jira.workflow.ScriptWorkflowFunction] Script function failed on issue: IM-230, actionId: 851, file: <inline script> java.lang...
- Question
- jira-service-desk
- scriptrunner
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Hey everyone! Long time lurker, first time poster ;) Trying to add a post function to a workflow transition (Script Post-Function -> "Fires an event when condition is true"), and I need your hel...
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Hi Community, I am completely new regarding to ScriptRunner topics and need some good start. In the end I want to perform a simple postfunction as soon as a issue was created. I have an customer f...
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Hello, We have a Service Desk project where we have people working on SD issues that are not meant to respond to the customers. As far as we know, everyone that can edit/transition a SD issue ...
- Question
- jira-service-desk
- jira-software
- scriptrunner
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Hi, I am working on a service desk customer portal, that requires to hide the create button for certain request types. I am thinking I could use some JS code with script runner to check the service ...
- Question
- javascript
- jira-service-desk
- scriptrunner
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Is there a way to convert the value of a Jira Service Desk custom field that is a single select field to text in scriptrunner? Example: custom field called P...
- Question
- jira-service-desk
- scriptrunner
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We got used to post comments with Ctrl+Enter in Jira and now, after migration to JSD (cloud version), this shortcut submits internal comment, but we need external. So I try to use scriptrunner s...
- Question
- jira-service-desk
- jira-cloud
- scriptrunner
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Hello We have setup our JIRA Service Desk with a single "Incident" request type and choose to categorize it after issue is solved thanks to per-application incident request types for statistics/repo...
- Question
- jira-service-desk
- scriptrunner
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Hi team, I am trying to create a dependent fields in jira customer portal, means based on one field the next field should be change. Actually in user end we can create dependent fields with the ...
- Question
- jira-service-desk
- scriptrunner
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...his possible on Jira Service Desk, I am using scriptrunner so any feedback would be helpful. Thanks Ankit UPDATE Since duedate is only a date field, can someone suggest h...
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would like to write a script which calclautes the differnce between two date fields and display the result as number of days in a custom text field. Field 1 : start date Field 2 : end date ...
- Question
- jira-service-desk
- scriptrunner
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It it possible to edit the SLA field values? We have a few issues that had the SLA timers still running (but shoul have stopped) because our rules were not properly configured. We fixed our SLA rules...
- Question
- adaptavist
- jira-service-desk
- scriptrunner
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Hi, Has anyone please tried the code example provided in this link: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html ? We aren't able to have it work. We have f...
- Question
- behaviours
- jira-service-desk
- scriptrunner
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Hi, in order to "manually" (via groovy script) fill in the right value for JSD Request Type field (so user can see issues on customer portal also if created directly from JIRA project) is possible t...
- Question
- jira-service-desk
- request-type
- scriptrunner
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I've created a change request JSD project. It is used to terminate existing employees/contractors. When terminating an employee, I need to ensure that only HR staff can create such a request. Anyone ...
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Hi All, I have Custom Filed type Select List(Single Choice) in that I have added options A,B,C,D and Others. so here when i choose the option "Other" need to populate a Text field box t...
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I would like to write a script which calclautes the differnce between two date fields and display the result as number of days in a custom text field on the jira cloud. Field 1 : start date (Date Pi...
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...o use ScriptRunner for this if possible, but I'm not a scripting guy and I'm having a lot of trouble with this. Can someone give me a step-by-step guide to setting this up, or recommend a way to d...
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I want to use script runner's fast-track service to put a ticket into a particular status if the ticket comes directly from Service Desk. I think I should be able to do this by checking that th...
- Question
- groovy
- jira-service-desk
- scriptrunner
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I want to hide a custom field in JSD customer portal. Is it possible to do it with the "Hide UI Element" Built-In Script, How I will find the key?
- Question
- jira-service-desk
- scriptrunner
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Using JIRA Service Desk, customers are set with their email address as their user ID. Based on the domain in their email I need to set a custom field (client) I have Script runner and think th...
- Question
- jira-service-desk
- scripted-field
- scriptrunner
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