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Tag: "scriptrunner" in "Jira Service Desk"
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Hi guys, I do not have experience with scripting, and not sure if this can be done by some add-in, so I want to ask if anyone of you has done something similar or can recommend some approach: when...
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I am looking for a way to present a list of User Groups to customers seeking approval for their various team and then to have JIRA Service Desk populate the approvers field with the members of that u...
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Discovered the following resources, but had no luck implementing the solutions they provided to achieve the above: https://community.atlassian.com/t5/Jira-questions/JIRA-Edit-Screen-Remove-quot-Comm...
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I need to get the date of certain transitions in certain issues. We are currently manually going into each issue to get the dates.
- Question
- jira-service-desk
- scriptrunner
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Hey everyone! Long time lurker, first time poster ;) Trying to add a post function to a workflow transition (Script Post-Function -> "Fires an event when condition is true"), and I need your hel...
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...1h891ap /secure/CommentAssignIssue.jspa [scriptrunner.jira.workflow.ScriptWorkflowFunction] Script function failed on issue: IM-230, actionId: 851, file: <inline script> java.lang...
- Question
- jira-service-desk
- scriptrunner
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Hi Community, I am completely new regarding to ScriptRunner topics and need some good start. In the end I want to perform a simple postfunction as soon as a issue was created. I have an customer...
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Hi, I am working on a service desk customer portal, that requires to hide the create button for certain request types. I am thinking I could use some JS code with script runner to check the service ...
- Question
- javascript
- jira-service-desk
- scriptrunner
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Is there a way to convert the value of a Jira Service Desk custom field that is a single select field to text in scriptrunner? Example: custom field called ...
- Question
- jira-service-desk
- scriptrunner
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We got used to post comments with Ctrl+Enter in Jira and now, after migration to JSD (cloud version), this shortcut submits internal comment, but we need external. So I try to use scriptrunner...
- Question
- jira-service-desk
- jira-cloud
- scriptrunner
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Hello We have setup our JIRA Service Desk with a single "Incident" request type and choose to categorize it after issue is solved thanks to per-application incident request types for statistics/repo...
- Question
- jira-service-desk
- scriptrunner
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Hi team, I am trying to create a dependent fields in jira customer portal, means based on one field the next field should be change. Actually in user end we can create dependent fields with the ...
- Question
- jira-service-desk
- scriptrunner
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...this possible on Jira Service Desk, I am using scriptrunner so any feedback would be helpful. Thanks Ankit UPDATE Since duedate is only a date field, can someone suggest how...
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It it possible to edit the SLA field values? We have a few issues that had the SLA timers still running (but shoul have stopped) because our rules were not properly configured. We fixed our SLA rules...
- Question
- adaptavist
- jira-service-desk
- scriptrunner
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Hi, Has anyone please tried the code example provided in this link: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html ? We aren't able to have it work. We have...
- Question
- behaviours
- jira-service-desk
- scriptrunner
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would like to write a script which calclautes the differnce between two date fields and display the result as number of days in a custom text field. Field 1 : start date Field 2 : end date ...
- Question
- jira-service-desk
- scriptrunner
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I've created a change request JSD project. It is used to terminate existing employees/contractors. When terminating an employee, I need to ensure that only HR staff can create such a request. Anyone ...
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I want to use script runner's fast-track service to put a ticket into a particular status if the ticket comes directly from Service Desk. I think I should be able to do this by checking that th...
- Question
- groovy
- jira-service-desk
- scriptrunner
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I would like to write a script which calclautes the differnce between two date fields and display the result as number of days in a custom text field on the jira cloud. Field 1 : start date (Date Pi...
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I want to hide a custom field in JSD customer portal. Is it possible to do it with the "Hide UI Element" Built-In Script, How I will find the key?
- Question
- jira-service-desk
- scriptrunner
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...use ScriptRunner for this if possible, but I'm not a scripting guy and I'm having a lot of trouble with this. Can someone give me a step-by-step guide to setting this up, or recommend a way to...
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Hi, Since upgrading to tempo version 8.0.0.2 the bellow script fails: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.worklog.Worklog import com.onresolve.scri...
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Hi, I have script listeners (Scriptrunner) that syncs comments/attachments from a business project to a service desk project. Currently working: Listener syncs if an attachment gets added to the...
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Hi All, I am trying to make a post function that will fire when the condition is true. can you help me? I need to fire the event when request name is ABC, if not , post function will not fire. Here i...
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In Jira Automation, when I select a ScriptRunner action, I don't have an editor. I get a blank area, with a few "1" on the right. If I click on the ones, I can type, but that really...
- Question
- jira-automation
- jira-service-desk
- scriptrunner
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