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- Community
- Tag: jsm
Tag: "jsm"
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Hi, I wanted to know about the types of custom fields supported by the virtual agent. I recently attempted to create an intent that included a checkbox field to gather informat...
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...etworking Mixer - August 22nd @ Fast Friends Brewery August Virtual Event - Incident Management with JSM Upcoming Events Atlassian On Tap - July 2...
- Austin
- Article
- jsm
- networking
- summer
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...asy to stay on top of your tasks. We'd love to hear from you! Any questions or need help getting started with our Due-Date feature or any other custom field for Jira or JSM? Drop a comment below or r...
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Faster response time = more satisfied customers. It is a direct dependency. Speed and efficiency are key to maintaining strong customer relationships. Quick responses and effective solutions are not ...
- App Central
- Article
- addon-sla-time-and-report
- jsm
- sla
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I am trying to create an automation that creates a new issue, and then makes a comment on the old issue to the customer with a link to the newly created issue. I'm using the smart value {{createdIssu...
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...ustom) fields, comments, and attachments. It also allows choosing between internal and public JSM comments, a feature Stuart praised. What Made Arvato Systems Opt For Backbone Issue Sync for J...
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hi, i want to share a dynamic issue list in a confluence page, to confluence users. But without having to add these confluence users to the JSM project. They can see the content on the confluence p...
- Confluence
- Question
- cloud
- confluence
- confluence-cloud
- jsm
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Is it possible to disable email notifications for assigned subtasks under a particular issue type? It's acceptable for the agent to receive an email notification for the assigned standard issu...
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The configured Max Jira Project Key and Project Name Size is same for Jira Software and Jira Service Management Projects or is there any different configuration option for JSM to define these values?
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What are the use cases of Jira Service Management over Service Now and Jira Software
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...ocumentation for an elaborate illustration of how these actions are done Bulk creation of JSM organizations. Bulk deletion of JSM organizations. Bulk addition of JSM organizations to a service desk....
- App Central
- Discussion
- cloud-migration
- customer-portal
- jsm
- new-to-jsm
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Hello, Atlassian Community! 👋🏻 We hope you’ve been enjoying JSM June and have got a special surprise to send off the month - another installment of Bite-sized Learning! This time we’ve g...
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Hi, Community, In today’s JSM June product spotlight, we’re diving deep into IT Operations! We’ve got five of our JSM Product Manager All Stars sharing their best tips and tricks f...
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Questions about ticket fields how do you require description how do you delete the start date / time estimate fields? Questions about sprints how do you make a sprint in a busines...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-server
- jsm
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In an ideal world, we would have all problems analyzed once, all designs approved once and all implementations tested once. But that is rarely the case. More often than not, tasks go through several ...
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Hello, I'm trying to create in Confluence Cloud a page template which should contain a button for a link to a customer assets page in Jira Service Management. As far as I understand I need to know...
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How to get a demonstration instance for Jira, JSM, and confluence? Is it possible to try some addons on this instance?
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Hello Community members! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. T...
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Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your s...
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I am looking to create Canned Replies to provide for an entire group. I am looking for a way to create a rule that will Set Issue Field > Assignee > currentUser. I have be...
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What is Time in Status and why do you need to measure it? You might be using Jira to manage all kinds of processes. Software Development, ITSM, and Project Management are only a few. There is alwa...
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Hi Community, Welcome to the third JSM June challenge! A successful service management solution can’t work unless you have a solid team. In the spirit of one of Atlassian’s core value, Play as a T...
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Hi All, We're starting to take advantage of automation wherever and whenever we can, and have built several automations based on webhooks sent from Jira Service Management. We are also attempting t...
- Atlassian Intelligence & Rovo
- Discussion
- automation
- jsm
- virtual-agent
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Hello Everyone! Everything I have found so far indicates that I should probably talk to support about this, but I thought I would ask directly just in case someone knows the answer. My company is...
- Enterprise
- Question
- cloud
- confluence
- enterprise
- jira
- jsm
- +3 more tags...
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...rticle and/or explain what can/cannot be done. We use JSM to support escalations. We have 4 teams, and under each team has between 8-12 employees who work the cases (Assignees). When cases come i...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-service-management
- jsm
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