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- Community
- Tag: jsm
Tag: "jsm"
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I'm updating satisfaction field using PUT request on /rest/api/2/issue/{issueId} "fields": { "customfield_10035": "1" } It works fine but in this case i can...
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...aily workload, to use the prioritization and categorization features in JSM to manage the workload efficiently. Also to be able to keep their work organized through queues and dashboards to manage and m...
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Jira and Confluence and Compass, oh my! 😵💫 Atlassian offers a lot of tools, which is great... if you know how to use them together. When combined, Atlassian tools can work together to...
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Hello, I have been tasked with becoming the Virtual Agent Guru for the company I work for. What is the best way to learn about VA? Is there a course I could take or anyt...
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Hello Community! 👋 We are working on improving HR agent efficiency in Jira Service Management. Whether you are already using Jira Service Management for HR or considering it, help us identify whe...
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Hello Community! 👋 We are working on improving HR agent efficiency in Jira Service Management. Whether you are already using Jira Service Management for HR or considering it, help us identify whe...
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As the year draws to a close, organizations worldwide gear up for annual reviews, strategic planning, and goal-setting for the upcoming cycle. Whether you're conducting performance evaluations, budge...
- App Central
- Article
- addon-jetforms
- cloud
- forms
- jira
- jsm
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Hi Atlassian Community, I'm currently facing an issue with the Email This Issue (ETI) plugin in Jira Service Management, and despite multiple attempts to resolve it, I haven’t found a working solutio...
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Hi, We completed the migration of opsgenie to JSM recently and noticed that the alert description stays in the HTML format displaying the tags rather than showing the processed information. K...
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What are the differences and use cases between creating alerts in the Integration settings and the Sync settings within Opsgenie?
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...ncredible team dedicated to building solutions that enhance Jira Service Management (JSM). My journey with Nemetschek Bulgaria began 25 years ago, and over time, I became inspired by Atlassian’s values and t...
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...utomation syncing comments back and forth between two JSM projects where issues are linked by a specific link type. (I'm on Cloud) I'm triggering the automation with "issue commented" and "comment a...
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Anyone reading this article has likely encountered SLA Automation in JSM (Jira Service Management) or considered using it. JSM offers basic automation for SLAs, but it has limitations, especially f...
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Hi community! 👋 We’re excited to introduce some exciting changes we’re in the process of making for all Jira products. Along with the new Atlassian navigation, there will be improvements made to n...
- New navigation
- Article
- jira
- jpd
- jsm
- navigation
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Hi everyone, The Atlassian navigation team has been relentlessly working to design a new, modern navigation system focused on consistency, flexibility, and efficiency. Following the success of ou...
- New navigation
- Article
- jira
- jpd
- jsm
- navigation
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I would like to understand the possibility of assigning tickets using Automation Rules to People based on their Skillsets. For example: People object has the following Name: Rob Skills: A, B ...
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❓Want to learn an effective way to track bugs in Jira? We have the solution for you. Whether you’re a product manager organizing projects or a reporter looking for accurate bug reports, ...
- App Central
- Article
- addon-sla-time-and-report
- bug
- jira
- jsm
- sla
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We use JIRA (Core 9.12.2) with JSM (5.12.2) on DC When our Agents ask for Approval they will add a Custom Field comment "Approval Reason" to tell the Approver what this is about, as a regular c...
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Hi everyone, The Atlassian Navigation team has been relentlessly working to deliver a new, modern navigation system that will enhance consistency, flexibility, and efficiency. Following the succe...
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Hola Tengo un proyecto en JSM que es gestionado por el equipo, en este proyecto tengo una automatización que cuando pasa x cosa envíe un correo indicando algunos datos de los campos en la i...
- Atlassian Automation
- Question
- automation
- jsm
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Hello everyone, I have a question regarding managing access rights in JSM regarding the Portal. Currently, I have built one project with 3 organisations within it. Each o...
- JSM News & Discussions
- Discussion
- access
- jsm
- portal
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Hi We want to make it easier for users to know what portal to create tickets in. We want to hide all the portals from the users except for one. We want the one Portal to do the triage of the ticket....
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Dear community, I'm wondering if it's possible to limit the fields that can be selected when you configure a form and want to link a form field to a jira field: The problem is that we a...
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Hello all, I'm wondering if it's possible to connect all of the articles we have written to the Knowledge Base within JSM. I tried using Zapier, but it appears to be too task d...
- JSM News & Discussions
- Discussion
- jsm
- knowledge-base
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Hello Atlassian Community! We’re excited to introduce our new Comment Toolkit for Jira (Beta Version)—an app designed to help teams manage, organize, and streamline Jira comments. ...
- App Central
- Discussion
- comment
- jira
- jira-automation
- jira-cloud
- jsm
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