Tag: "jsm"

Is it possible to allow JSM Users in my organisation without a Confluence license to post comments on my Confluence page?   JSM-Access is activated.     I have tried to give e...

• Confluence
• Question
• cloud
• confluence
• confluence-cloud
• jsm

Hello team   Could someone help with any advice in regards to how we can retrieve the contacts of all users in thenew JSM OPS ? We have migrated fromops genie to JSM and i am testing the A...

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jsm
• ops

Hi all, Im incorporating JAM Assets/objects into our Jira instance and I want to know if its possible to automatically move an Issue status if the Asset/object is edited. For example if the As...

• Atlassian Automation
• Question
• automation
• jam
• jsm

Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than wha...

• Question
• ai
• atlassian-intelligence
• email
• jsm
• new-to-jsm

  Optimize Your Jira Workflow with Timepiece Managing Jira workflows can be challenging, especially when trying to identify bottlenecks that slow down progress. This is where Timepiece...

• App Central
• Article
• calendar
• cycle-time
• issue-age
• jira
• jira-cloud
• +7 more tags...

Alerts are created via API integration. using the same integration, notes are added to alerts.   When an alert is created, a JSM issue created. When a note is added, via API, to the alert, t...

• Opsgenie
• Question
• cloud
• jsm
• opsgenie
• opsgenie-cloud

I have a JSM project, I want to add Gmail there so that it takes letters from there and creates requests automatically, tell me how to do this? It seems that OAuth 2.0 is needed, but I can’t find w...

• Jira
• Question
• cloud
• data-center
• gmail
• jira
• jira-server
• +2 more tags...

Hello,   We are using Jira SM DC. Is it possible to implement transition buttons via email? For example, the customer (reporter) receives an email with the following content: ”Your request h...

• Jira
• Question
• data-center
• dc
• jira
• jira-data-center
• jsm

Hello, I am trying to write a JQL query to fetch the report for Request Assignment Group( Single Group Picker) field value change from one group name to any other group. I have tried, Project = "" ...

• Jira Service Management
• Question
• aql
• cloud
• jira
• jira-cloud
• jira-service-management
• +5 more tags...

This week, I have something special for you.  It's the story about how I became a volunteer Jira Service Management admin. What started out as a learning exercise has grown into a full JSM h...

• Startups
• Article
• a4s-jsm
• jsm
• new-to-jsm
• startup
• startups
• +1 more tag...

  Hello Atlassian connoisseurs! Is there any possibility to display statuses from a linked task (Issue Links) in Jira on the portal? I need that statuses from issue link (relates to) to be di...

• Confluence
• Question
• data-center
• jira
• jira-data-center
• jsm

I’m working on problem validation research for Jira Service Management (JSM), and I’d really appreciate your help! If you’re are experienced in managing and setting up JSM projects, I’d love to get y...

• App Central
• Question
• feedback
• jira-service-management
• jsm
• new-to-jsm
• research

Hello Community! 👋 From today, we have begun the rollout of Workday Integration in Jira Service Management. Workday Integration can be used to streamline onboarding and enable seamless processes f...

• Human Resources Professionals
• Article
• cloud
• early-access-program
• jira
• jira-service-desk-cloud
• jira-service-management
• +3 more tags...

We currently subscribe to a handful of our on-call calendars in Confluence for users who do not use Jira/OpsGenie. Will this functionality persist? This is not available in the current ops setup and ...

• Atlassian Account
• Question
• account-identity
• jsm
• ops
• opsgenie-cloud

Introduction Jira and Jira Service Management (formerly known as Jira Service Desk) are two powerful tools designed by Atlassian to cater to different organizational needs. While both share similarit...

• Jira
• Article
• data-center
• jira
• jira-data-center
• jsm

Hi all! I have implemented in my project that if a client writes to us by email, then a task is automatically created from this email in Jira. But I'm interested in the opposite scenario. Is it possi...

• Jira
• Question
• cloud
• jira
• jira-server
• jira-service-desk
• jsm
• +2 more tags...

Managing cross-project requests in Jira can be challenging, especially when your workflow involves Jira Service Management (JSM) and Jira Software. Have you ever needed to transfer an issue, along w...

• App Central
• Article
• copy
• form
• forms
• jira
• jsm

...oints, ROI, and more JSM Field Overhaul: Seven new fields to make ITSM smoother than ever, including Due Date Countdown, Progress Bars, and WSJF Dark Mode: Work hard, stay sleek Plus, we w...

• App Central
• Discussion
• awesome-custom-fields
• custom-fields
• itsm
• jira
• jira-cloud
• +2 more tags...

...eed a dynamic platform that encourages teamwork, customisation, and feedback.   That’s where the Roadmap & Idea Portal App for JSM comes in.  With new features, you can now c...

• App Central
• Article
• app
• customize
• feature
• jsm
• november
• +1 more tag...

Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so c...

• JSM News & Discussions
• Article
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jsm
• +1 more tag...

As organizations grow, it’s not uncommon for their Atlassian environments to become more complex. Multiple Jira Service Management (JSM) instances—perhaps due to mergers, acquisitions, or g...

• App Central
• Article
• getint
• integration
• jira-service-management
• jsm

Challenge: As Kumavision grew, managing complex client projects with tools like SharePoint, Excel, and email became inefficient. Adding clients to internal Jira instances increased costs and posed se...

• App Central
• Article
• backbone
• customer-success
• issue-link
• issue-sync
• jira-service-desk
• +2 more tags...

...ocument, it makes specific reference to creating an API key via the   API Key Management documentation for OpsGenie.    Since my company is using JSM-Operations, I'd like to k...

• Jira Service Management
• Question
• cloud
• datadog
• jira-service-management
• jira-service-management-cloud
• jsm
• +3 more tags...

...ignificant overhead, requiring a lot of manual work and constant communication. Solution: The service desk at Sarah’s company is set up with Jira Service Management. By enhancing their JSM portal w...

• App Central
• Article
• custom-field
• customer-portal
• jira
• jira-service-desk
• jira-service-management
• +4 more tags...

...ust the beginning—stay tuned for the Bulk Delete API, coming in Q1 2025 to speed up large-scale issue cleanups. Bulk actions for JSM Portal-only accounts Bulk actions for managing JSM Portal-only a...

• Enterprise
• Article
• cloud
• confluence
• digest
• enterprise
• jira
• +3 more tags...