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Community resources
Community resources
Community resources
- Community
- Tag: jsm
Tag: "jsm"
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Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the s...
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Introduction Tracking Reopen Counts is essential for teams looking to identify Jira workflow inefficiencies. If a work item keeps moving back and forth between the same statuses, it's usually a si...
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The ultimate goal is to add Teams automatically to Responders when Customer Locations (as Assets so options can be limited when viewed by the requestor) are selected. What I've done is duplicate Cust...
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New year, new enhancements! 🎉 The Roadmap & Idea Portal App for JSM kicks off 2025 with powerful updates designed to make managing your product roadmap even more seamless. From greater c...
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I have a kb space connected to my service project. I can restrict an article to only show to a group of users. Can I set an article to serve to everyone EXCEPT a group of users? Or can I...
- Confluence
- Question
- cloud
- confluence
- confluence-cloud
- jsm
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So essentially I need help with creation of an open source JSM Project without adding additional users to my billing cycle. I need to create a customer service portal for ticket creation wherein a...
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...hey faced and solved in 2024, and we're sharing these insights to help the broader JSM community. What Challenges We Helped Customers Overcome Last Year Manager Approval Automation For one f...
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...eams - Hear from customers like New Work SE and Public Sector Data Processing Agency in Bavaria (AKDB) about how they are navigating service management in the age of AI, the lessons they’ve l...
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G’day London Community! In just 1 week, Connect: High Velocity is headed to London for jam-packed (sold out) IT event. We’re bringing together industry leaders, your peers, ...
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We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
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G’day Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event and then we're headed across the pond to keep the fun going in London and Mun...
- Official Atlassian Events
- Article
- event
- it
- jsm
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G’day JSM Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event and then we're headed across the pond to keep the fun going in London a...
- JSM News & Discussions
- Article
- event
- it
- jsm
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G’day Chicago Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event. We’re bringing together industry leaders, your peers, and Atlassian experts to con...
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...anagement (JSM), teams can now gain deeper insights into customer feedback and take proactive steps to enhance support processes. What is Customer Sentiment Analysis in Jira Service Management? Customer s...
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...rojects (software and JSM) however, the software projects are listed first and sorted by the custom field then the JSM projects are listed and sorted by the custom field. I do not get a full list of issues w...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
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In Agile project management, finding workflow delays is crucial for maintaining sprint efficiency. When issues remain in a status longer than expected, they create bottlenecks that delay development,...
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Hi! I have recently completed the following certifications related to JSM: Jira Fundamentals Badge Jira Service Management Fundamentals Badge Get started quickly with Jira Service M...
- Jobs & Careers
- Discussion
- human-resources
- india
- itsm
- job
- jsm
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Hello, I have mail connected to my JSM project, I constantly see the Read Timed Out error in the mail connection logs, it doesn’t seem to affect the work, but I’m interested to know what it is? J...
- Jira
- Question
- cloud
- connection
- error
- jira
- jira-data
- +3 more tags...
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Timepiece - Time in Status for Jira can be used to get insights into key performance metrics such as Issue Age, Cycle Time, Lead Time, Response Time, Resolution Time, and more (see details)...
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Hello team, hope you're doing well today! I need help with a Scrum project. We would like to be able to se the “DONE" tickets even if they are in a non active sprint. We for example have a sp...
- Jira
- Question
- board
- cloud
- dashboard
- jira
- jira-board
- +5 more tags...
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Introduction Currently, edits to custom fields in Jira Cloud and Jira Service Management Cloud cannot be restricted per field without creating cumbersome workflow transition loops on a status. As an...
- Jira
- Article
- cloud
- jira
- jira-cloud
- jsm
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Hello, I have Opsgenie integrated with our JSM cloud project. What I'm looking for is a way to accomplish this: When an issue is assigned in our JSM, I want the alert in Ops Genie to b...
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in another article I found Information about the App "SmartAssign". There are many interesting featuresinside. BUT - can we use the AtlassianTeams, which we already have within our Site? At the mo...
- App Central
- Question
- jsm
- teams
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I have created an automation rule, where it is triggered on the update of an object I am trying to add an asset attribute value (RecId)to the end of a url and send the values of any asset attr...
- Jira
- Question
- data-center
- jira
- jira-data-center
- jira-server
- jsm
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...isteners, Jira Automation, scriptrunner or JSM? Please guide with detailed explanation if possible to configure and if not, what could be the alternate solution to resolve my concern. It will be a g...
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