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Community resources
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Community resources
- Community
- Tag: jsm
Tag: "jsm"
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The ultimate goal is to add Teams automatically to Responders when Customer Locations (as Assets so options can be limited when viewed by the requestor) are selected. What I've done is duplicate Cust...
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I have a kb space connected to my service project. I can restrict an article to only show to a group of users. Can I set an article to serve to everyone EXCEPT a group of users? Or can I...
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So essentially I need help with creation of an open source JSM Project without adding additional users to my billing cycle. I need to create a customer service portal for ticket creation wherein a...
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...rojects (software and JSM) however, the software projects are listed first and sorted by the custom field then the JSM projects are listed and sorted by the custom field. I do not get a full list of issues w...
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Hello, I have mail connected to my JSM project, I constantly see the Read Timed Out error in the mail connection logs, it doesn’t seem to affect the work, but I’m interested to know what it is? J...
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Hello team, hope you're doing well today! I need help with a Scrum project. We would like to be able to se the “DONE" tickets even if they are in a non active sprint. We for example have a sp...
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Hello, I have Opsgenie integrated with our JSM cloud project. What I'm looking for is a way to accomplish this: When an issue is assigned in our JSM, I want the alert in Ops Genie to b...
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in another article I found Information about the App "SmartAssign". There are many interesting featuresinside. BUT - can we use the AtlassianTeams, which we already have within our Site? At the mo...
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I have created an automation rule, where it is triggered on the update of an object I am trying to add an asset attribute value (RecId)to the end of a url and send the values of any asset attr...
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...isteners, Jira Automation, scriptrunner or JSM? Please guide with detailed explanation if possible to configure and if not, what could be the alternate solution to resolve my concern. It will be a g...
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Is it possible to allow JSM Users in my organisation without a Confluence license to post comments on my Confluence page? JSM-Access is activated. I have tried to give e...
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Hello team Could someone help with any advice in regards to how we can retrieve the contacts of all users in thenew JSM OPS ? We have migrated fromops genie to JSM and i am testing the A...
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Hi all, Im incorporating JAM Assets/objects into our Jira instance and I want to know if its possible to automatically move an Issue status if the Asset/object is edited. For example if the As...
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Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than wha...
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Alerts are created via API integration. using the same integration, notes are added to alerts. When an alert is created, a JSM issue created. When a note is added, via API, to the alert, t...
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I have a JSM project, I want to add Gmail there so that it takes letters from there and creates requests automatically, tell me how to do this? It seems that OAuth 2.0 is needed, but I can’t find w...
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Hello, We are using Jira SM DC. Is it possible to implement transition buttons via email? For example, the customer (reporter) receives an email with the following content: ”Your request h...
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Hello, I am trying to write a JQL query to fetch the report for Request Assignment Group( Single Group Picker) field value change from one group name to any other group. I have tried, Project = "" ...
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Hello Atlassian connoisseurs! Is there any possibility to display statuses from a linked task (Issue Links) in Jira on the portal? I need that statuses from issue link (relates to) to be di...
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I’m working on problem validation research for Jira Service Management (JSM), and I’d really appreciate your help! If you’re are experienced in managing and setting up JSM projects, I’d love to get y...
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We currently subscribe to a handful of our on-call calendars in Confluence for users who do not use Jira/OpsGenie. Will this functionality persist? This is not available in the current ops setup and ...
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Hi all! I have implemented in my project that if a client writes to us by email, then a task is automatically created from this email in Jira. But I'm interested in the opposite scenario. Is it possi...
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...ocument, it makes specific reference to creating an API key via the API Key Management documentation for OpsGenie. Since my company is using JSM-Operations, I'd like to k...
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I'm updating satisfaction field using PUT request on /rest/api/2/issue/{issueId} "fields": { "customfield_10035": "1" } It works fine but in this case i can...
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Hello, I have been tasked with becoming the Virtual Agent Guru for the company I work for. What is the best way to learn about VA? Is there a course I could take or anyt...
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